United States Postal Service

2.3
33 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3970 Old Post Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3970 Old Post Rd, Charlestown, RI
02813, United States

Hours

Reviews

2.3
33 reviews
5 stars
9
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1 star
21
  • AB
    Alex George Bejan
    Nov 29, 2025
    5.0
    Very friendly, efficient, competent, helpful, making everyone's life easier in many ways every day. We are so lucky to have such a service in Charlestown.
  • SD
    SBMX DUBS
    Sep 25, 2021
    1.0
    So my local USPS allegedly delivered a package to me this week when I was at work, came home and there was nothing there. Delivery confirmation said it was in my mailbox, after talking with Amazon they were polite and understanding in replacing my order. Well nothing showed up again, and so I went to the local branch and asked them to track the package for me. I was shown nothing but contempt from the start, and when I kindly asked her to drop her attitude she started to steam out of her ears. I was being very careful with my tone and body language because I know how it can be in USPS branches. I walked out of there with nothing to show for my time money and hassle other than being mildly harassed and put into a terrible mood. Laurie at Charlestown USPS you get what you give, but in this case I wished her a good rest of the day and left empty handed!
  • JP
    jc peacenik
    Mar 25, 2020
    1.0
    Customer service clerk (grey hair, usually pulled back) is cold and unpleasant. Any question to her is met with a sneer and a terse response. Unhelpful. Have had several unfriendly encounters with this particular clerk so not just a "bad day." Go to any other post office other than this one.
  • SY
    seymore yo
    Mar 4, 2019
    1.0
    My regular mail carrier is a woman and she is phenomenal. I'm 100 percent disabled and she always brings my packages to the door. There's a young male who doesn't bother. He finds the disability ramp too far to walk up and throws the packages from outside onto the turning platform at the top. This morning, he didn't bother to even attempt to put the mail in the mail box. He stopped briefly, then drove off.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.