Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Quebec in Quebec offers simple, safe, and cost-effective solutions for sending your international shipments. With expertly-staffed specialists at each location, we provide a variety of day and time-definite shipping services to help you package, prepare, and send documents and packages to more than 220 countries and territories worldwide.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.4
396 reviews
5 stars
107
4 stars
30
3 stars
10
2 stars
19
1 star
230
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays and issues with package deliveries, including packages being held for extended periods without updates.
Customer Service
Many reviews highlighted poor customer service experiences, including difficulty reaching a human representative and unhelpful automated responses.
Positive Experiences
Some customers praised the speed and efficiency of deliveries, particularly for international shipments, and noted helpful staff at physical locations.
Communication Problems
Customers expressed frustration over lack of communication regarding package status and delivery attempts, leading to confusion and dissatisfaction.
Inconsistent Service Quality
While some customers had positive experiences, many others reported severe dissatisfaction, indicating a lack of consistency in service quality.
- MGMartinroulin@hotmail.com GeoffroyOct 22, 20251.0Impossible de leur parler.
- ADAndre DussaultOct 21, 20255.0Rapide et efficace
- PMPriscilla MootoosamyOct 15, 20255.0The person at the store was very helpful as it was my first time using DHL in Quebec City. I visited the store around 7pm during the week day and there was no waiting time. He helped me for the whole process and also showed me how to track my document.
- MSMichel St-CyrOct 10, 20251.0Hier j'ai reçu un paquet de Amazon. Votre livreur a sonné à mon appartement et je lui ai ouvert la porte à distance. Au lieu de monter le paquet à mon appartement, il l'a laissé sur une chaise à l'entrée. Comme il n'arrivait pas, j'ai dû descendre chercher le paquet. Quelle lâcheté et quelle imprudence de laisser un colis sans surveillance.
- ECEmanuel CôtéSep 30, 20251.0Porte barré un Mardi à 17:30 alors que l'horaire indique ouvert jusqu'à 20:00 Update- Il semblerait que les locaux sont fermé pour cause de jour férié mais aucun avis, que ce soit en ligne ou à l'entrée de l'établissement, c'est en allant voir l'adresse de Purolator que je l'ai appris... Je suis très déçu, j'ai toujours apprécié le service de DHL mais ça fais vraiment chier de ce frapper à une porte lorsqu'on travail de longue journée.
Frequently Asked Questions About DHL Express Service Point Quebec
What are the operating hours of DHL Express Service Point Quebec during weekdays?
DHL Express Service Point Quebec is open from 9:00 AM to 8:00 PM, Monday through Friday.
Is DHL Express Service Point Quebec open on weekends?
No, the service point is closed on Saturdays and Sundays.
What international shipping services does DHL Express Service Point Quebec offer?
They provide international shipping solutions including Time-Definite International Express and Express Easy services to over 220 countries and territories worldwide.
What types of pickup and delivery options are available at this DHL location?
Options include in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I ship packages on the same day at DHL Express Service Point Quebec?
Yes, you can ship packages the same day, with shipping accepted until 5:00 PM.
What payment methods are accepted at DHL Express Service Point Quebec?
They accept American Express, Apple Pay, Mastercard, and Visa.
Is the DHL Express Service Point Quebec accessible for customers with disabilities?
Yes, the location has a wheelchair accessible entrance.
How can I find DHL Express Service Point Quebec online or via an app?
You can visit their website at https://locations.ca.express.dhl.com/qc/quebec/2575-ave-watt or download their app from the Apple App Store or Google Play Store.
How can nearby transit and transportation services help me reach DHL Express Service Point Quebec?
Nearby companies like Transkid Inc and Autobus B.R. Inc. provide transportation and travel services, making it convenient for customers to travel to the DHL location.
What nearby recreational or shopping options can I explore before or after visiting DHL Express Service Point Quebec?
You can visit nearby places like Athletics Cheer Elite, a sports and recreation gym, or Original Garage Moto, which offers automotive parts and accessories.