Vidéotron

4.2
130 reviews

About

Telecommunications Service ProviderTelecommunications Equipment SupplierTelephone CompanyInternet Service ProviderVideotron
Restez connecté grâce à nos produits et services : forfaits Internet illimité, télévision IPTV, forfaits cellulaires, téléphones mobiles.

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Wheelchair accessible seatingAvailable

Location

Vidéotron
355 boulevard Gréber, Gatineau, QC
J8T 6H8, Canada

Hours

Reviews

4.2
130 reviews
5 stars
96
4 stars
5
3 stars
6
2 stars
2
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the excellent service provided by staff members like Ralph, Elias, and Soukaina, highlighting their professionalism and helpfulness.

Negative Experiences

Several reviews mentioned poor customer service experiences, including rude staff, refusal to assist customers, and long wait times.

Store Environment

Customers expressed frustration with the locked doors and limited staff availability, leading to uncomfortable experiences and delays.

Product Availability

Some customers noted issues with product availability, particularly regarding stock of phones and accessories.
  • YG
    Yves Giroux
    Dec 8, 2025
    5.0
    Excellent service
  • RR
    Roy Raffoul
    Dec 6, 2025
    5.0
    Elias, Excelso et victor merci pour le rapide et excelent service.
  • MF
    MR Fou
    Dec 2, 2025
    5.0
    It is rare nowadays to get such good service. Mr. Habib Azizi was absolutely incredible in making me understand and helping me solve my problem. He deserves a gold star well actually five gold stars. My name is Michelle Fournier and I’ve had an account with you for 26 years and the service is amazing.
  • AM
    Audrey Meunier
    Nov 27, 2025
    5.0
    Personnel super sympathique et un service personnalisé! Merci beaucoup!
  • GL
    Guy Lachance
    Nov 12, 2025
    1.0
    Yes they still use the covid locked door policy, hopefully this will change one day. Getting a new phone was easy but they don't always have all the colors in-stock. Their screen protector is just plastic from a heat printer and not gorilla Glass, abit exaggerated for 40$ but it is covered under the 2 year term if you don't loose the receipt so take a picture right away. I have it 4 stars because I didn't want to pay 40$ for a case since we all know where we can buy one online for half price for the same thing. So when I refused to buy a case and said it was too much the mademoiselle scoffed at me in a snobby manner. Its a convenient location but there is always an issue with something or worst case you will have to thereafter drive to Les promenades when they run out of esim or sim cards. But this time my experience was ok but a little uncomfortable after the scoff part.Update: The store and the phone support customer retention refused to reimburse the cheap screen protector that I had left on my phone with receipt as it was poor quality and refused to provide a refund, I wish there would be less rip off artists and thieves in this world. Oh and get this they actually want you to flash your id at the door now, truly a horrible business. They get one star now since I can't bring it down to zero.

Frequently Asked Questions About Vidéotron

Quels types de services propose Videotron à Gatineau ?

Videotron offre des forfaits Internet illimité, télévision IPTV, forfaits cellulaires et téléphones mobiles.

Quels sont les horaires d'ouverture du magasin Videotron sur le boulevard Gréber ?

Le magasin est ouvert du lundi au mercredi de 10h00 à 18h00, jeudi et vendredi de 10h00 à 20h00, et samedi et dimanche de 10h00 à 17h00.