United States Postal Service

1.9
163 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2150 White St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2150 White St, York, PA
17404, United States

Hours

Reviews

1.9
163 reviews
5 stars
26
4 stars
13
3 stars
3
2 stars
2
1 star
119

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, citing rude and unhelpful staff, long wait times, and a lack of responsiveness to inquiries.

Staffing Issues

Numerous reviews mentioned inadequate staffing, with only one employee available during busy times, leading to long lines and delays.

Delivery Problems

Customers frequently experienced issues with package deliveries, including lost packages, incorrect deliveries, and lack of accountability from staff.

Communication Failures

There were consistent complaints about the inability to reach the post office by phone, with many customers unable to get assistance or answers to their questions.

Mixed Experiences

While many reviews were negative, some customers praised individual employees for their helpfulness and professionalism, indicating a mix of experiences.
  • ZZ
    Zac
    Oct 22, 2025
    5.0
    There was only one person working and you would expect them to be frustrated and difficult. I had the good fortune of that person being Yolanda. She was incredibly kind and polite despite her lack of help. Could not have had a better experience. She deserves a raise.
  • AA
    Argh
    Oct 6, 2025
    1.0
    Every time i have used their Self Serve Kiosk my package sits there for days without showing any scans. Do they not get picked up everyday? I don't understand, its only this post office that I have issues with.
  • TN
    Tyler Navratil
    Oct 6, 2025
    1.0
    Clueless staff. Ordered a mailbox key 2 weeks ago and they claim they have no paperwork for it. Rudest staff ever.
  • KL
    K Lackey
    Sep 20, 2025
    1.0
    We have consistently had issues with our carrier. Our mailman clearly does not care about his job or safety or proper delivery. We have called and emailed countless times about him. At this point I'm not even sure what else we can do but this is just ridiculous
  • MC
    Ma. Gabriela Chiriboga
    Aug 22, 2025
    5.0
    I just want to thank Yolanda for her excellent customer service. I asked for help and she was so polite, friendly and profesional making everything easy for me.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.