United States Postal Service

2.2
135 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3435 Concord Rd Ofc to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3435 Concord Rd Ofc, York, PA
17402, United States

Hours

Reviews

2.2
135 reviews
5 stars
29
4 stars
8
3 stars
7
2 stars
3
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported extremely poor customer service, including rudeness from staff and difficulty reaching anyone by phone.

Delivery Issues

Numerous complaints about packages being misdelivered, not delivered at all, or left in unsafe conditions.

Long Wait Times

Customers frequently experienced long wait times both in-store and on the phone, with some waiting over an hour to speak to someone.

Mixed Experiences

While many reviews were negative, some customers reported positive experiences with specific staff members, particularly during passport appointments.

Lack of Communication

Customers expressed frustration over the lack of communication regarding package status and inability to reach local offices.
  • AH
    Anies H
    1 day ago
    1.0
    I worry for my mail for the 1st time! No management so employees try but have no one to look up to! Scary place this York post master runs!
  • DC
    David Casanova
    3 days ago
    5.0
    11/19/25 Fast unloading
  • BB
    Bob Bowen
    Oct 14, 2025
    1.0
    Incompetence. They struck out my CORRECT name and CORRECT address on an important valuable piece and marked it "NOT AT THIS ADDRESS". Then they emailed me a picture of it--but never sent me my mail.
  • JZ
    Joseph Zimmerman
    Sep 6, 2025
    1.0
    They just delivered my package but took my product out and made a new one and sent me an empty bag and basically stole my order liek what kind of business is this!!!
  • DD
    Diane
    Aug 20, 2025
    1.0
    Currently waiting in line for the gates to open. The post office is supposed to open at 9:00 am. It is 9:20 and the gates are still locked tight.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.