United States Postal Service

2.2
139 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3435 Concord Rd Ofc to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3435 Concord Rd Ofc, York, PA
17402, United States

Hours

Reviews

2.2
139 reviews
5 stars
30
4 stars
8
3 stars
7
2 stars
3
1 star
91

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with package deliveries, including packages marked as delivered but not received, and packages left in unsecured locations.

Customer Service

Many reviews highlighted poor customer service, including unhelpful staff, long wait times, and difficulty reaching representatives by phone.

Positive Experiences

Some customers had positive interactions with specific staff members, particularly during passport appointments, noting helpfulness and efficiency.

Inconsistent Service

There were mixed reviews regarding service quality, with some customers experiencing efficient service while others faced significant delays and issues.
  • GM
    God Man
    Dec 24, 2025
    1.0
    I was never told my package was to be signed for. I had it to be available for me to pick up the next day by rescheduling the delivery. I go to this place and I’m told “we don’t have it” I was given NO pink paper on my door about the missed delivery nor any information. I’m then told a supervisor will call me which they never did. Then come to find out they ignored my request of rescheduling the delivery for me to pick it up from there and decided to try to deliver it again, but no one knocked on my door to attempt to deliver it. This is straight bullshit
  • JM
    Joss MR
    Dec 19, 2025
    1.0
    I constantly have problems with the mail; it all started 3 years ago. Receiving my correspondence is very unreliable. My letters often don't arrive, and if they do, they're very late. This has caused me to miss appointments, and as for packages, it's very unlikely I'll receive them. They're always marked as delivered to the mailbox, but they're not there or anywhere nearby. In the last few years, I've lost more than 15 packages, not to mention the letters I never received. The same thing happens when I send something. I've called many times to inform them, but they're not at all helpful, and the problem doesn't improve. Constantemente tengo problemas con el correo todo comenzó hace 3 años al resibir mi correspondencia es muy común, Mis cartas no llegue y si es que llega es con mucho atraso esto me a llevado a perder citas y en cuanto a los paquete es muy poco probable que los reciba siempre los marca como entregado en el buzo y no están ahí ni en sus alrededores en esto últimos años e perdido más de 15 paquetes sin conta carta que Nunca recibí y también pasa lo mismo cuando envío algo e llamado muchas veces para informales y no son nada amables y el problema no mejora.
  • TO
    Timothy Outcalt
    Dec 9, 2025
    1.0
    They said my package couldn't be delivered because my driveway was blocked. I was doing outside work all day .didn't see anyone
  • AH
    Anies H
    Nov 22, 2025
    1.0
    I worry for my mail for the 1st time ever! Post Master @York PA seems invisible and employees do what they want.
  • DC
    David Casanova
    Nov 20, 2025
    5.0
    11/19/25 Fast unloading

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.