United States Postal Service

2.9
60 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 611 Easton Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
611 Easton Rd, Willow Grove, PA
19090, United States

Hours

Reviews

2.9
60 reviews
5 stars
25
4 stars
1
3 stars
4
2 stars
4
1 star
26
  • LZ
    Lovette Zola
    Dec 11, 2025
    1.0
    visited this post office on 12/11 to ship a few packages and had a really uncomfortable experience with the male cashier working the mail counter. I had accidentally mixed up my packages, and while I understand that can be inconvenient, his reaction felt very unprofessional and discouraging. Instead of calmly helping me fix the issue, he was visibly annoyed, huffing and puffing, and even laughing at me while I was trying to sort it out. I even explained that I’d had a crazy morning and asked for his patience, but the attitude continued. He did help me tape the packages once I switched them, but the way he handled the situation made me feel embarrassed rather than supported as a customer. Everyone makes mistakes, and I don’t think it’s unreasonable to expect a little grace and basic respect, especially in a customer service role. I’m sharing this because I hope staff can be reminded to treat people with patience and kindness, even when things aren’t perfectly organized. Things happen..
  • SW
    Samantha Wall
    Sep 10, 2025
    1.0
    Everytime I go in the girl has an attitude. I’ll go to another location with happier employees.
  • MB
    Marianne G Brody
    Aug 15, 2025
    1.0
    Female working this morning was miserable. You can tell she doesn't like her job. Sorry.
  • KR
    Ka' Rivera
    Aug 13, 2025
    1.0
    first - they closed at 5pm. second - there were no mail slot drop boxes to safely leave mail like some other mail facilities. nor were there any signs if they did have one outside of the building. third - i found a blue mail box around the rear of the building after walking around the long way.
  • LL
    LyX91
    Nov 8, 2019
    1.0
    This location (and possibly most locations) is a joke. I submitted a complaint about stolen mail a few weeks ago and contacted the corporate customer service. They then got my local post office's "supervisor" to email me to follow up. After two emails back and forth, I did not receive any response. Thanks to this USPS showing how unorganized and useless they are, I'll have to take matters into my own hands.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.