The UPS Store

4.3
182 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5342 in Willow Grove offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Welsh Rd & Blair Mill Rd, Willow Grove Pointe Shopping Center.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
3959 Welsh Rd, Willow Grove, PA
19090, United States

Hours

Reviews

4.3
182 reviews
5 stars
144
4 stars
6
3 stars
2
2 stars
4
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

The majority of reviews highlight friendly, helpful, and efficient staff, with many customers expressing satisfaction with the service provided.

Efficiency

Customers frequently mention quick service and minimal wait times, indicating that the store operates efficiently even during busy periods.

Inconsistency

Some reviews point to a decline in service quality post-remodel, with a few customers reporting negative experiences and unhelpful staff.

Convenience

The store's location and ease of access are praised, with many customers appreciating the convenience of services offered.

Mixed Experiences

While many reviews are positive, there are notable complaints about rude staff and poor handling of specific situations, indicating a need for improvement in certain areas.
  • NA
    Nick Apfelbaum
    Jan 2, 2026
    1.0
    This specific store is terrible. I send stuff via ups for work semi often, this is the only store thats argued with me about shipments and charged me more money after paying 200+ online and showing them the bar code. Other ups stores recognize i paid for the box online, this store charges me another 16 dollars. They genuinely do not know what they are doing at this one specific UPS store.
  • TG
    Teresa Geverd
    Dec 28, 2025
    5.0
    Outstanding service... always efficient and pleasant...
  • WS
    William C Sallai
    Dec 26, 2025
    5.0
    Overall satisfaction in handling my needs to ship packages that contain Lithium battery powered devices. Staff were friendly, helpful, and respectful.
  • MD
    Monica D
    Dec 17, 2025
    5.0
    I can’t say enough good things about this UPS Store. The staff is consistently friendly, courteous, and helpful every single visit, no matter the time of day or how busy they are. Whether the store is packed or quiet, they go above and beyond to provide excellent service with a smile. It’s always a pleasure to walk in here, and their professionalism and kindness make every experience a positive one.
  • KM
    Katelyn Mills
    Dec 4, 2025
    2.0
    This place used to be my favorite UPS. They were always super helpful, very friendly, and would greet whoever came in the door. Many times they have taped up packages for me. I'm not sure if there is a management change, because all the people seem to be the same people as before the remodel. But after the remodel they are super strict. Way less accommodating and helpful. Way more strict on policies that are probably coming from above. Every time I've gone in there I've left frustrated. It used to be quite the opposite.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Willow Grove offer?

The UPS Store #5342 in Willow Grove offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.