United States Postal Service

2.2
214 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 300 S Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
300 S Main St, Wilkes Barre, PA
18701, United States

Hours

Reviews

2.2
214 reviews
5 stars
47
4 stars
12
3 stars
8
2 stars
8
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning long wait times and poor communication.

Delivery Issues

Numerous complaints about lost or delayed mail and packages, with customers expressing frustration over misdelivered items.

Staffing Problems

Frequent mentions of understaffing leading to long lines and inadequate service, with calls for more employees to be hired.

Mixed Experiences

While some customers praised individual employees for their helpfulness, the overall sentiment was negative regarding the service quality.

Accessibility

Customers struggled to reach the post office by phone, often encountering full voicemail boxes and no response.
  • _
    -_--_-
    Nov 6, 2025
    1.0
    They lost my package after it was properly shipped using the self serve kiosk and they refused to look for it.
  • KM
    Kenneth Millett
    Aug 16, 2025
    4.0
    I have never had a problem at this location
  • LT
    lori tangradi
    Jul 10, 2025
    5.0
    Friendly staff, good parking.
  • YC
    Yaniri Contreras
    Jun 19, 2025
    1.0
    9 AM counter is still closed

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.