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Brand Certified

United States Postal Service

2.2
(225 reviews)

Business Details

300 S Main St, Wilkes Barre, PA
18701, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 300 S Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
300 S Main St, Wilkes Barre, PA
18701, United States

Hours

Reviews

2.2
225 reviews
5 stars
52
4 stars
13
3 stars
8
2 stars
8
1 star
144

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and unhelpfulness.

Delivery Issues

Numerous complaints about lost packages, misdelivered mail, and delays in delivery are prevalent.

Staffing Problems

Many reviews mention long wait times due to understaffing, with only a few clerks available during busy hours.

Communication

Customers express frustration over the inability to reach the post office by phone, citing full voicemail boxes and lack of response.
  • BE
    Bethany Ertle
    2 days ago
    1.0
    Wow this post office is atrocious
  • RH
    Romana Hai
    Jan 27, 2026
    1.0
    Absolutely the worst customer service to ever exist. I’m not sure how any of these people have a job.
  • JS
    jose santos
    Jan 27, 2026
    4.0
    👍
  • DK
    Donna Korba
    Jan 21, 2026
    5.0
    Great customer service.
  • TT
    tesla31
    Dec 26, 2025
    1.0
    lost items as usual. Request for help and says "our record says scanned and delivered".

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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