Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 300 S Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
222 reviews
5 stars
51
4 stars
12
3 stars
8
2 stars
8
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rudeness from staff and difficulty reaching anyone by phone.
Lost Mail
Numerous complaints about lost packages and mail, with customers expressing frustration over missing important items.
Staffing Issues
Customers noted long wait times due to understaffing, with only a few clerks available during busy hours.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, many others had negative experiences with the overall service.
- TTtesla31Dec 26, 20251.0lost items as usual. Request for help and says "our record says scanned and delivered".
- JDJennifer DucosDec 22, 20251.0Looks like they hate their job, also horrible at answering the phone!!
- CRCarlos RosalesDec 10, 20255.0I see a lot of bad reviews. My first time at this location changing my address . Everyone seem to be super nice here. The girl helping me was nice and very helpful !
- SDShahiyd DeenDec 10, 20251.0Almost no service nor do they pick up the phone!! Impossible to reach anyone by phone no matter the hour. They need to address this!
- CCCarloDec 4, 20251.0They are totally okay with mail theft. I have video of the mail person fake scan a few items and they never made it to the destination. Spoke to usps and a few I assume supervisors and managers. Nothing I was told it was on the way. I now have refunded so much and have lost rating. I appeal, nothing I go to the post office nothing, nobody picks ups. This place is a joke. The postmaster needs to investigate Wilkes barre. This is the 14 refund I’ve dealt with in a month in a half. Ever since I bring it in on my own they have made it. The mailman is still doing it and has done it to multiple people in my neighbor. Respectful I hope an investigation is open and they get what they deserve. I can’t be the first person to complaint. My next action is to take the video release it online, and make a report with the local police since usps. I felt like I originally over reacted and their manager told me yeah I see it in the system….. it was never updated and that’s one of the items he couldn’t fit so he throw it in his pocket. That small package was worth a lot. Have an update!!! So after all my complaint some how the label that hadn’t been scan was sent back to me!!! With nothing just the label I appealed 2 times with all proof including the letter and their not refunding. I should mention I was denied because it wasn’t scan to start with. Funny thing I spoke to a mail man and he told me since the name didn’t match the name of the address everything gets sent back to Wilkes-Barre and what a surprise they had nothing. While he was walking away with a return. But put other peoples mail that wasn’t even the right address. Hopefully the postmaster will look into everything.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service at 300 S Main St?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a first-time passport at this USPS location?
Yes, this Post Office accepts first-time passport applications. You should complete and print your passport application form before applying.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment online, though some limited walk-in hours may be available.
Does this location offer passport photo services?
Yes, but you need to make an appointment using the online scheduler for passport photo services.
How much does a passport photo cost at this Post Office?
The current fee for a passport photo is $15.
Can I rent a PO Box online and how do I complete the setup?
You can search for and reserve PO Boxes online at the USPS website. After reserving, you'll receive instructions to complete the setup in person at the Post Office.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with this Post Office for specific lobby hours.
What are the lobby hours to check my PO Box during weekdays and weekends?
You can check your PO Box during lobby hours, which often include extended or 24/7 access. Weekend hours may vary, so please check directly with the location.
What nearby transportation options can help me visit the United States Postal Service?
The Luzerne County Transportation Authority bus station is nearby, providing convenient public transit access to the Post Office.
Are there nearby places to shop or dine around the Post Office at 300 S Main St?
Yes, nearby you can find Bravo Supermarkets for groceries, Off The Hook Fish & Chips for fast food, and Le Manhattan Bistro for French cuisine, offering convenient options before or after your visit.
Can visitors to the United States Postal Service combine their visit with wellness or beauty services nearby?
Yes, Millennium Salon & Spa is close by, offering nail and hair salon services if you're looking to relax or refresh during your trip.