The UPS Store

3.7
135 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4721 in West Chester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Parkway Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
929 S High St, West Chester, PA
19382, United States

Hours

Reviews

3.7
135 reviews
5 stars
85
4 stars
4
3 stars
1
2 stars
4
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Islam and Sherwin for their exceptional service.

Efficiency

Several reviews noted the quick and efficient service provided by the staff, making the shipping process easy and fast.

Inconsistency

There were mixed reviews regarding staff competence, with some customers reporting rude or unhelpful interactions, particularly during busy times.

Pricing Issues

Multiple customers expressed dissatisfaction with unexpected charges for services like taping boxes, which they felt should be complimentary.

Package Handling

Some customers reported issues with package handling, including damaged items and lost packages, leading to concerns about the store's packing practices.
  • RR
    Raghu
    6 days ago
    5.0
    Islam was very cooperative. I Called the store befote 10 mintues of closing time and patiently help me my full size printout. I would recommend this store any printing and shipping setvices.
  • TS
    Theresa Sutton
    Dec 31, 2025
    5.0
    Just wanted to point out the great customer service I received from Islam today, Dec. 29. I shipped a package at your store a couple of days ago and then realized it had a incorrect address. When I went into the store today Islam took me that he would contact corporate to either have the address changed or the package returned to the store. He called me after hours today to tell me the address had been updated. Thanks Again to Islam for all his work to get this corrected. He went above and beyond to correct the issue. Great customer service.
  • LB
    Liz Bongard
    Oct 20, 2025
    5.0
    I received excellent and super quick service for both packaging and shipping a fragile print tonight from the manager Islam. I would highly recommend this store for your shipping needs!
  • PL
    Professor C Lee
    Sep 13, 2025
    5.0
    Had some antique brass candlesticks picked up from auction and shipped to me by this store. They packed it carefully in multiple layers, and having bought and shipped auction multiple items over the years, I was impressed by the care they took such that I wanted to shout them out.
  • WC
    William Cummings
    Jan 15, 2019
    1.0
    Horrible customer service. Unable or unwilling to return work product for me using a UPS Corporate Program. Will NEVER EVER use theirs store for business or personal reasons. I hope it gets closed and all of the lazy workers let go!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4721 in West Chester offer?

The UPS Store #4721 provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and more to support your mailing and business needs.