The UPS Store

3.6
133 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4721 in West Chester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Parkway Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
929 S High St, West Chester, PA
19382, United States

Hours

Reviews

3.6
133 reviews
5 stars
83
4 stars
4
3 stars
1
2 stars
4
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; while many praised the friendly and helpful staff, others reported rude encounters and unprofessional behavior.

Efficiency

Customers appreciated the quick service and efficiency of the staff, often noting that they were in and out quickly.

Packaging Quality

Concerns were raised about the quality of packaging for fragile items, with some customers reporting damage to antiques and other delicate shipments.

Pricing Issues

Several reviews mentioned dissatisfaction with pricing practices, particularly regarding charges for tape and packaging materials.

Staff Competence

There were complaints about untrained or incompetent staff, leading to negative experiences for some customers.
  • LB
    Liz Bongard
    Oct 20, 2025
    5.0
    I received excellent and super quick service for both packaging and shipping a fragile print tonight from the manager Islam. I would highly recommend this store for your shipping needs!
  • PL
    Professor C Lee
    Sep 13, 2025
    5.0
    Had some antique brass candlesticks picked up from auction and shipped to me by this store. They packed it carefully in multiple layers, and having bought and shipped auction multiple items over the years, I was impressed by the care they took such that I wanted to shout them out.
  • RK
    Rachael Kotschessa
    Jul 11, 2025
    5.0
    I recind my review about the drivers here. I mistakenly took it out on them when they arent the ones who update the estimated delivery times. Thats all corp. Drivers are friendly. Its not their fault. Customer service at the cooperate level is the issue I was having. Not the drivers.
  • CM
    Christopher Muth
    Jun 23, 2020
    5.0
    The staff at this UPS store has always been very helpful every time I have to send out a package via UPS.
  • MM
    MickBurkellc
    Jun 1, 2017
    5.0
    Just came on line to check the hours and wanted to say: If you went here years ago, come back. The previous owner or manager ran things VERY differently. The employees appeared to all be on 'work release', and were not very helpful. On a visit some time ago I went in and after just a few seconds I said "Are you under new management?" The person helping me laughed and said 'yes'. All I do is ship stuff, so I don't know about the other services, but service I've received has been great. Yea, they charge you to do things for you (like tape up the box) but that's what they do for a living, so the things I don't want to pay THEM for, I do myself before I go there.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4721 in West Chester offer?

The UPS Store #4721 provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and more to support your mailing and business needs.