United States Postal Service

2.4
20 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 101 High St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
101 High St, Waterford, PA
16441, United States

Hours

Reviews

2.4
20 reviews
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12
  • JM
    Jay McGahen
    Dec 1, 2025
    1.0
    They used to be the only reliable carrier/post, now they’re just as bad as FedEx and UPS. The amount of times that my packages are, “held at post office by customer request” because they forgot to stop, or just drove past is ridiculous. They used to be amazing, I used to recommend USPS, but about two years ago, they just started going downhill, and have continued to do so. Many of the workers are rude in the actual office, I get being overworked and many people are rude themselves to customer service (I’ve worked in CS) but that doesn’t excuse taking it out on the ones who aren’t rude, especially when they’re polite to you.
  • BO
    Brandon O'Connell
    Mar 8, 2025
    1.0
    Getting tired of our mail not being delivered for months. I can see the grass on the ground and there hasn't been any snow in front of the mail box for weeks. Every other type of delivery driver wouldn't get paid if they don't deliver the packages. But of course since it's federal, the post office can still get paid without doing their job. Also tell me why, when penndot destroys 7 of my mailboxes within 3 years, the post office gets angry and scolds me them having to hold our mail? You all get paid more than me, so do your job and stop wasting my time and gas.
  • SW
    Shannon Wilson
    Jan 13, 2022
    1.0
    Getting in contact with anyone at the Waterford Postal Service is almost impossible. I send my mail through a different post office in a neighboring city when I need to send anything out. My mail is almost always soaking wet in my mailbox when it is snowing/raining. I am still receiving mail for people that lived in my apartment 5 years ago despite consistently returning it. It is so frustrating and I wish there were a more reliable customer service to speak with.
  • JJ
    Joe
    Mar 10, 2020
    1.0
    As others have said, they WILL NOT drop off any packages. I've ordered many things from amazon and any time they get sent USPS they always get returned to the sender because the lazy delivery drivers DO NOT drop any packages at your house. My door is right off a main road, and fedex and UPS has no problems delivering. Very frustrating that often times I have to select a more expensive delivery option or go to the post office simply to get my packages that I am paying for delivery to my house. Would rate 0 stars if I could. Edit: I have a PO box and packages will now get delivered but they hold them at the post office. There is a constant recurring theme where if anything gets delivered on Saturday they will not put the slip in my box saying it is there until after the desk is closed. Any time I get a Saturday delivery I try to go 10 minutes before close (noon) to give myself the best chances, and without fail they never have it ready until the desk is shut down for the day. So now my packages need to sit and wait until Monday for me to pick them up because they refuse to drop anything off at my house.
  • BC
    Beth Chabot
    Jul 24, 2017
    4.0
    Very nice and helpful employees.. Convient, and clean post office boxes available

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.