United States Postal Service

2.4
239 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 237 S Fraser St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
237 S Fraser St, State College, PA
16801, United States

Hours

Reviews

2.4
239 reviews
5 stars
72
4 stars
9
3 stars
8
2 stars
14
1 star
136

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the staff for being helpful and friendly, others reported rude and unprofessional behavior from certain employees.

Delivery Issues

Numerous complaints were made regarding packages being delivered to the wrong address or not delivered at all, leading to frustration among customers.

Mixed Experiences

Many customers had positive experiences with specific staff members, but there were also significant complaints about overall service quality and inconsistency.

Cleanliness and Environment

The post office was noted for being clean and well-organized, contributing positively to some customers' experiences.

Long Wait Times

Customers frequently mentioned long wait times both in-store and on the phone, which added to their dissatisfaction.
  • OT
    Olivia Toms
    Oct 31, 2025
    5.0
    I went to the post office recently to get passports for my family. I appreciated the care, helpfulness and kindness with which we were treated. It took us a couple of tries to get everything right and arrange our schedules so both my husband and I could be present so that our children could get their passports. The lady assisting us talked to us and suggested times and solutions that might work for us. We were stressed about getting our passports, but their caring, competent help made a difference.
  • PS
    Patricio Salazar
    Jul 15, 2025
    1.0
    Without a doubt all the others are better
  • ED
    Emma Duffy
    May 27, 2025
    5.0
    Every time I have been to this post office (getting my passport, sending packages, etc) the staff have been nothing short of amazing. I just called to find a tracking number and mark was so attentive and called me back after a long search of looking for it. I really appreciated it, 10/10 recommend shipping from here!
  • ES
    Erin Seilhamer
    Dec 15, 2020
    1.0
    This is the second time my package has been delivered to the wrong apartment!
  • SS
    Sajad Soleymani
    Mar 17, 2017
    1.0
    They did not deliver my package and it was never received by the sender, they basically lost my package and did not even bother to apologise.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.