United States Postal Service

2.7
148 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2100 N 13th St! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
2100 N 13th St, Reading, PA
19612, United States

Hours

Reviews

2.7
148 reviews
5 stars
53
4 stars
8
3 stars
3
2 stars
6
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning specific employees who displayed a lack of empathy and professionalism.

Long Wait Times

Numerous reviews highlighted long wait times both in-store and on the phone, with some customers experiencing waits of over an hour.

Passport Services

While some customers praised the passport services for being quick and efficient, others had negative experiences, citing poor handling and lack of knowledge from staff.

Delivery Issues

Several customers reported problems with package deliveries, including lost packages, incorrect deliveries, and lack of communication regarding delivery status.

Facility Conditions

The post office was described as crowded and disorganized, with complaints about cleanliness and the need for better staffing.
  • SD
    Shanita Davila
    Dec 22, 2025
    5.0
    I had a great experience. Kept me updated through the process of what I needed.
  • ED
    edgar diaz
    Dec 11, 2025
    1.0
    Did it online change your address form and get an email that my things going to be on hold till I go in and take a photo ID or something went in there today explaining to the lady that there a white lady glasses and she really said it's on your email and gave me a straight up attitude like how can you have people working there like that
  • ES
    Elizabeth Santos
    Dec 3, 2025
    1.0
    La comunicación es imposible, la máquina operadora no resuelve, deben responder directamente las llamadas. El número general 800 no resuelve deben transferir a la oficina local de cada código postal.
  • AR
    Ashley robles
    Nov 25, 2025
    5.0
    Quick and easy they was very formative happy customer
  • AR
    Ads Rodriguez
    Nov 10, 2025
    1.0
    Trato de llamar y no responden

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.