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The UPS Store

4.0
(157 reviews)

Business Details

3535 N 5th St Hwy, Reading, PA
19605, United States
(610) 927-5893
https://locations.theupsstore.com/pa/reading/3535-n-5th-st-hwy

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7373 in Reading offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
3535 N 5th St Hwy, Reading, PA
19605, United States

Hours

Reviews

4.0
157 reviews
5 stars
112
4 stars
4
3 stars
1
2 stars
3
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude and unhelpful staff, leading to frustration and dissatisfaction.

Efficiency

While some customers praised the quick and efficient service, others reported long wait times and inadequate staffing during busy periods.

Packaging Issues

Several reviews highlighted problems with packaging services, including items being damaged during shipment due to poor handling.

Mixed Experiences

Customers had varied experiences, with some praising friendly and helpful staff, while others reported feeling ignored or treated poorly.
  • SG
    Sherri Giacobello
    Feb 9, 2026
    5.0
    Very helpful. Quick and easy
  • SM
    Sergio Mejia
    Jan 31, 2026
    4.0
    Nice place though there was alot of people, the person who assisted me spoke very quietly and didnt try to explain to me why I couldn't ship my package I had a usps label but he still took it.
  • MS
    M. S.
    Jan 13, 2026
    1.0
    Insanely rude customer service. Person at UPS counter cannot be bothered to acknowledge you when you’re right in front of them waiting. Rips open the box that was to be returned. Rolls eye the entire time while I’m getting the code for the return. Rather drive 10 more minutes to Staples any day than deal with that. Basic common courtesy goes a long way.
  • CO
    Chastity O'Donald
    Dec 21, 2025
    1.0
    I shipped from here, paid $27 for next day. My package had gotten lost. It was in a 24"×12" thick brown envelope with address written in black marker on both sides. They apparently did an investigation & search and 3 months later deemed it "unrecoverable & lost", how do you lose something relatively big? I did get a refund, but it was pictures & posters & the 2 posters are irreplaceable. I should have never shipped them. Usually I just use the post office, I've never had a problem (which BTW is much cheaper too & usually there in a day or 2), but I had an Amazon return, so figured just send it while i was there. Trusted UPS more than that. I'll never use that store, correction, I'll never use UPS again, was my 1st time and never again.
  • JG
    Jeffrey Guzman
    Dec 18, 2025
    1.0
    The guy at the desk just stared at me and sung about how he didn't wanna work while ignoring me. Until there was a line of 6 people behind me. And the other guy finally helped me.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Reading offer?

The UPS Store #7373 in Reading offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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