The UPS Store

4.0
149 reviews
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Business Details

3535 N 5th St Hwy, Reading, PA
19605, United States
(610) 927-5893
https://locations.theupsstore.com/pa/reading/3535-n-5th-st-hwy
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7373 in Reading offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
3535 N 5th St Hwy, Reading, PA
19605, United States

Hours

Reviews

4.0
149 reviews
5 stars
109
4 stars
3
3 stars
1
2 stars
3
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while many customers praised the friendly and helpful staff, several reviews highlighted instances of rude and unprofessional behavior from employees.

Efficiency

Many customers appreciated the fast and efficient service, particularly for returns and shipping, though some noted long wait times when the store was busy.

Service Quality

There are significant concerns regarding the handling of packages, with reports of lost items and poor packaging leading to damage.

Cleanliness and Environment

The store is generally described as clean and well-organized, contributing positively to the customer experience.

Accessibility Issues

Customers reported difficulties with parking and navigating the store, indicating that improvements could be made in these areas.
  • AD
    Allison Dracha
    Nov 8, 2025
    5.0
    This location is always busy. But the times I’ve been in everything was efficiently run, and was able to get what I needed to have done. Today I was met by a young man who in my eyes was doing everything right. Behind him was a middle-aged man who seemed more supervisory in nature. While the young man was asking me questions and supporting what I needed the middle-age man was consistently talking over him, repeating him louder and talking faster, creating an unnecessary, confusing and stressful situation. I had a moment to acknowledge the young customer service representative to say that manager‘s behavior is in no way helpful to anyone. I even left the store sort of stressed! I hope everyone slows down just a bit and takes an occasional deep breath.
  • JS
    Jannine Shapiro
    Nov 6, 2025
    5.0
    Quick and easy
  • AA
    arnaldo
    Oct 26, 2025
    5.0
    Friendly staff
  • DA
    Danny Alvarez
    Oct 15, 2025
    5.0
    Fast and efficient
  • SW
    Steven Williams
    Oct 7, 2025
    5.0
    Always a pleasure, never had a problem with this place.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Reading offer?

The UPS Store #7373 in Reading offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing.