The UPS Store

4.0
151 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7373 in Reading offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
3535 N 5th St Hwy, Reading, PA
19605, United States

Hours

Reviews

4.0
151 reviews
5 stars
110
4 stars
3
3 stars
1
2 stars
3
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised friendly and helpful staff, others reported rude and unprofessional behavior from certain employees.

Efficiency

Customers appreciated the quick and efficient service, especially for returns and shipping, although some noted issues with long wait times and understaffing during busy periods.

Cleanliness and Organization

The store is generally described as clean and well-organized, contributing positively to the customer experience.

Mixed Experiences

While many customers had positive experiences and would recommend the store, there are significant complaints about lost packages and poor handling of items.

Convenience

The location is considered convenient for returns and shipping, with some customers highlighting the ease of using self-service kiosks.
  • TS
    Tom Smith
    1 day ago
    1.0
    Very expensive for them to package...wanted $495 to pack and ship a 61" surf rod and reel to Maui. USPS charged $140 for the exact same request only it would take 3 days longer.
  • WV
    Wailin Veras
    Nov 26, 2025
    5.0
    Me gusta este lugar, es muy fácil y rápido, y amables, he ido dos veces, pero tengo que volver y siempre que voy lo hago con gusto 👍🏽🙌🏽
  • AD
    Allison Dracha
    Nov 8, 2025
    5.0
    This location is always busy. But the times I’ve been in everything was efficiently run, and was able to get what I needed to have done. Today I was met by a young man who in my eyes was doing everything right. Behind him was a middle-aged man who seemed more supervisory in nature. While the young man was asking me questions and supporting what I needed the middle-age man was consistently talking over him, repeating him louder and talking faster, creating an unnecessary, confusing and stressful situation. I had a moment to acknowledge the young customer service representative to say that manager‘s behavior is in no way helpful to anyone. I even left the store sort of stressed! I hope everyone slows down just a bit and takes an occasional deep breath.
  • JS
    Jannine Shapiro
    Nov 6, 2025
    5.0
    Quick and easy
  • AA
    arnaldo
    Oct 26, 2025
    5.0
    Friendly staff

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Reading offer?

The UPS Store #7373 in Reading offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing.