The UPS Store

4.7
419 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5102 in Quakertown offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Trainers Corner.

Details

  • DeliveryNot available

Location

The UPS Store
258 N West End Blvd, Quakertown, PA
18951, United States

Hours

Reviews

4.7
419 reviews
5 stars
376
4 stars
9
3 stars
1
2 stars
2
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional customer service provided by staff, particularly highlighting Kamalah for her helpfulness and positive attitude.

Staff Attitude

While some reviews noted rude and dismissive behavior from certain employees, the majority of feedback emphasized friendly and accommodating interactions.

Efficiency

Customers frequently mentioned the quick and efficient service, with many noting that their experiences were smooth and hassle-free.

Store Environment

The store was described as clean and organized, contributing to a pleasant shopping experience.

Mixed Experiences

Despite many positive reviews, there were a few complaints regarding inconsistent service and specific employees' attitudes.
  • CC
    Colemge Colemgett
    Dec 22, 2025
    1.0
    Staff, such as Autumn, are incredibly dismissive and seems to work harder at avoiding work than completing simple tasks. Now that Amazon returns are customer scanned and packed, what service are they actually performing? UPS offers free packaging for all Air shipping services, but these employees refuse to provide this and insist customers pay for envelopes. If employees could deign to provide the customer service they were hired for, they wouldn't have to fudge their sales numbers through dishonesty. This store would be better served through entirely automated kiosks. Based on the store's response below, the employees' behavior is completely understandable. If management is unable to understand the issue is poor attitudes and attempting to overcharge customers, why should staff bother? I'd sooner deliver the shipment myself than give this franchise UPS store my business.
  • PA
    Patrick A Anthony
    Dec 19, 2025
    5.0
    I’ve been to many UPS Stores.Allentown,Philadelphia,etc.but Quakertown has phenomenal customer service.Kamala’s provides exceptional customer service and I always come to this store especially because of her.
  • HP
    Holly Price
    Dec 12, 2025
    5.0
    I cannot say enough about the fantastic customer service I received at the quakertown UPS store. I had a somewhat emergent situation that ended up taking much longer than expected. Kamalah Was the store attendant, she could not do enough to help, she ended up staying late to Handle my situation. Thank you so much!
  • MO
    Matt Oakley
    Dec 7, 2025
    5.0
    Love this location always easy.
  • AA
    Adelyne
    Dec 4, 2025
    5.0
    The overall process was quick and effortless. I enjoyed myself thoroughly.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services are offered at The UPS Store in Quakertown?

The UPS Store in Quakertown offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.