The Cigar Factory, located at 2740 Smallman Street, is an urban office development offering turn-of-the-century industrial architecture, transformed into luxury commercial office lofts featuring dramatic high ceilings, exposed and restored brick and timber construction, large windows and spectacular river and city views. The Cigar Factory is within walking distance to the bustling central business and shopping district in The Strip featuring local restaurants, grocers, bars and retail shops.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.