United States Postal Service

3.4
27 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 213 Shiloh St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
213 Shiloh St, Pittsburgh, PA
15211, United States

Hours

Reviews

3.4
27 reviews
5 stars
15
4 stars
1
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0
2 stars
2
1 star
9
  • LC
    Luis Castillo
    Aug 3, 2022
    1.0
    Worst customer service experience ever. The attendant was entitled and unhelpful. She had a bad attitude after they lost one of my packages. Not recommended at all.
  • AD
    Andrew Jones (djones360)
    Mar 4, 2022
    1.0
    Can't get anyone on the phone to save your life. Tried to call 40 times today and it goes to a fax line. I'm convinced this is why the Postal Service is in such rough shape all over the country. There is ZERO accountability even when calling the 1800 line to try and get ahold of these people at the local office.
  • KB
    kyle butler
    Dec 29, 2021
    1.0
    Ken, who used to work here was so friendly and helpful. The woman that works at the counter now is one of the rudest, most condescending, and unhelpful employees I've ever encountered anywhere. This woman belongs no where near a customer facing position. She will be on her cell phone when you walk in and make you wait. She will have personal conversations with those she people she personally knows that come in, and treat every other customer in between terribly. She doesn't care to help with questions or concerns about details on shipping items, or mail. I've seen her talk down to nearly every customer she encounters, and is just generally unpleasant. I hope this review finds the right person at USPS and they talk to her about her attitude, because it's truly unacceptable.
  • BL
    Bo A Lee
    Jul 1, 2019
    5.0
    A great post office. Fantastic service, Ken really is the best.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.