Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11650 Penn Hills Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.0
144 reviews
5 stars
24
4 stars
8
3 stars
7
2 stars
11
1 star
94
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported unreliable mail delivery, including packages being delivered to wrong addresses and significant delays in receiving mail.
Customer Service
Feedback highlighted a pattern of rude and unhelpful staff interactions, with several customers expressing frustration over the lack of assistance and professionalism.
Inconsistent Service
Customers noted inconsistent service hours and long wait times, with some reporting that the post office was closed during posted hours.
Positive Staff Experiences
Despite negative feedback, some customers praised specific staff members for their helpfulness and professionalism, indicating that experiences can vary.
- DSDavid Morant Sr6 days ago1.0I live on Castle Dr why isn't our mail being delivered or when it comes its after 6pm?
- GGGe GeDec 15, 20251.0We've not had mail delivered since Thursday. It's now Monday at 8 p.m. still no mail, no package that was due here today. We are at the end of the route and he only delivers mail when he feels like it. Our neighbors also have not received mail since Thursday. My husband had been up to the Penn Hills Post Office numerous times about this carrier. We are on Collins Dr.
- WMWonda McDavisSep 29, 20251.0Ŵe live at 773 Lougeay Road, Pittsburgh PA 15235.Today is the second time our Mailman put our package under the mailbox, where it is visible, and can be taken. He doesn't bother bringing it to our door. Our one package were top quality shoes in a box. He just put it on the ground, under our mailbox. We ate livid! Does he not consider someone can ride past, and take it! Please rectify this issue! Please! The older Mailman was not lazy like this. Thank you.
- NNNahmed NissarFeb 3, 20254.0Good experience. The agent assisted with what I had to do and help me ship the packet in a timely manner
- SHSherdina HarrisonReedAug 22, 20225.0Had a difficult package to send overseas and the postal service attendant was most gracious and very helpful and I appreciate it
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What are the operating hours of the United States Postal Service at 11650 Penn Hills Dr?
The Post Office is open Monday through Friday from 8:30 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and is closed on Sundays.
Can I apply for a U.S. passport at this Post Office location?
Yes, this location accepts first-time passport applications for the U.S. Department of State and can take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment scheduled through the online scheduler; limited walk-in hours are available at select locations.
How much does it cost to have a passport photo taken at this location?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box at this Post Office, and how do I apply?
Yes, you can apply for a PO Box online and complete the setup in person at this location. Visit https://www.usps.com/manage/po-boxes.htm to start your application.
Are PO Boxes accessible after regular business hours at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby; check with this location for specific lobby access hours.
Where can customers eat nearby the United States Postal Service at 11650 Penn Hills Dr?
Customers can enjoy dining options like Taco Bell, Wingstop, and Subway, located near the Post Office for a quick meal before or after your visit.
Are there any mobile phone stores near the Post Office to visit after mailing your packages?
Yes, stores like T-Mobile, Boost Mobile, Total Wireless, and Cricket Wireless Authorized Retailer are nearby for your mobile needs.
If I need hardware or grocery supplies, what nearby places are convenient after visiting the Post Office?
Eastwood Hardware and ALDI are nearby for hardware and grocery shopping respectively, making it easy to combine errands.
How can I find more information or book services online for the United States Postal Service at this location?
You can visit their official website at https://tools.usps.com/locations/details/1436565 or schedule passport appointments and reserve PO Boxes online via their portals.