United States Postal Service

1.9
218 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6360 Broad St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6360 Broad St, Pittsburgh, PA
15206, United States

Hours

Reviews

1.9
218 reviews
5 stars
39
4 stars
7
3 stars
2
2 stars
9
1 star
161

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being described as rude, unhelpful, and dismissive.

Delivery Issues

Many customers reported consistent problems with lost or misdelivered packages, including packages marked as delivered without being received.

Long Wait Times

Customers frequently mentioned long wait times and understaffing, leading to frustration during visits.

Incompetence

Several reviews pointed to a lack of accountability and incompetence in handling mail and packages, with many incidents of lost mail.
  • JM
    James Marshall
    Dec 13, 2025
    1.0
    Always an unpleasant experience going to this branch. I have to go though so I mentally prepare to be treated with contempt and impatience
  • KO
    kevin ogden
    Sep 18, 2025
    1.0
    Lost my package and took no accountability
  • RM
    Roberta McCartney
    Sep 14, 2025
    1.0
    They are afraid of cameras. Why???
  • RH
    Rusty Hook
    Sep 11, 2025
    1.0
    Like 1940s Germany. These folks do not believe in the constitution or their own internal rules (poster 7)
  • EL
    Eddy Li
    Sep 9, 2025
    1.0
    royal was rude as heck

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.