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United States Postal Service

1.9
(221 reviews)

Business Details

6360 Broad St, Pittsburgh, PA
15206, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6360 Broad St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6360 Broad St, Pittsburgh, PA
15206, United States

Hours

Reviews

1.9
221 reviews
5 stars
38
4 stars
8
3 stars
2
2 stars
10
1 star
163

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being described as rude, unhelpful, and dismissive.

Delivery Issues

Many customers reported consistent problems with package deliveries, including packages marked as delivered without being received and lost mail.

Staffing Problems

Frequent mentions of understaffing leading to long wait times and inadequate service were noted, with customers expressing frustration over the lack of available clerks.

Accountability

Customers expressed dissatisfaction with the lack of accountability for lost or mishandled mail, with many feeling their concerns were ignored.
  • TR
    Trez R
    Feb 12, 2026
    2.0
    Consistently understaffed, with long lines. I can’t imagine it would be nice to work there.
  • GG
    Gary
    Jan 30, 2026
    1.0
    They only come when they feel like it
  • CM
    Cynthia McKenna
    Jan 21, 2026
    1.0
    This post office is the worst! Trying to get a handle on my package that the postal worker never delivered. However, I recieved an email that is was delivered with an exception - no access to delivery location. When I called the number listed for the East Liberty Post Office - they answer and hang up. No help what so ever. How is this allowed?
  • JM
    James Marshall
    Dec 13, 2025
    1.0
    Always an unpleasant experience going to this branch. I have to go though so I mentally prepare to be treated with contempt and impatience
  • KO
    kevin ogden
    Sep 18, 2025
    1.0
    Lost my package and took no accountability

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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