United States Postal Service

2.7
166 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5182 Liberty Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5182 Liberty Ave, Pittsburgh, PA
15224, United States

Hours

Reviews

2.7
166 reviews
5 stars
52
4 stars
14
3 stars
7
2 stars
12
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; some customers report friendly and helpful service, while others describe rudeness and unprofessionalism.

Efficiency

Many reviews mention slow service and long wait times, often due to understaffing, leading to frustration among customers.

Package Handling

Numerous complaints about lost or misdelivered packages, with some customers expressing distrust regarding the handling of their mail.

Cleanliness

Some customers praised the cleanliness of the location, while others noted issues with staff hygiene and overall maintenance.

Accessibility

Customers frequently mention difficulties in reaching the post office by phone and express dissatisfaction with the lack of timely responses.
  • AV
    Adam Vedder
    Nov 3, 2025
    5.0
    Rickki was so patient and helpful with a money order transaction. Thank you!
  • ID
    Isabelle D'Amico
    Nov 3, 2025
    5.0
    Ellie was very helpful with printing labels for my four packages today! Quick and reliable service, will use this post office in the future!
  • MR
    Martin Rajala
    Jun 20, 2025
    1.0
    Refused to accept Cash to buy stamps! Bloomfield office federal failure.
  • MT
    Mr. Weiss (Torreto)
    Jun 9, 2025
    5.0
    This was the cleanest USPS store I've ever seen. Rikki, shout out to her! She was great, lovely, very welcoming, and definitely cared more about my packaging than I've seen others do.
  • LX
    Louise X.
    Jun 7, 2025
    1.0
    Horrible service and thieves. Mailed out 3 packages I already paid for and 2 of them never got scanned in??? Tell me what else can it be other than stolen? Went there 3 days later giving them benefit of doubt to check if they might have any updates. But NO, they first denied the packages were shipped by them, and when I showed proof of tracking with the only one that got scanned in, they repeated “all packages go out everyday” for 3 times as if I don’t understand the words. I simply asked if they might have any clues or suggestions and they acted all in denial and wouldn’t even check their warehouse, why? If 2 out of 3 packages were lost starting here, what are the odds they didn’t steal them?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.