United States Postal Service

2.7
168 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5182 Liberty Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5182 Liberty Ave, Pittsburgh, PA
15224, United States

Hours

Reviews

2.7
168 reviews
5 stars
53
4 stars
14
3 stars
7
2 stars
12
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; some customers report friendly and helpful service, while others describe rudeness and unprofessionalism.

Efficiency

Many reviews mention long wait times and understaffing, leading to frustration among customers.

Package Handling

There are numerous complaints about lost or misdelivered packages, with some customers expressing distrust in the handling of their mail.

Cleanliness

Some customers noted that the post office is clean and well-maintained, while others did not mention cleanliness positively.

Accessibility

The post office's hours and location are appreciated by some, but others express frustration with the lack of available services and supplies.
  • KS
    Keri Soban
    Dec 16, 2025
    5.0
    I'm grateful to have a post office thats open after 5pm. The clerk (usually the same clerk; I hope she gets a day off sometimes) is always friendly. Yes the line can be long with often only one person, but even quite a long line was over in under 20 minutes and is well handled. My go to usps in the city.
  • BG
    Burhan Gharaibeh
    Dec 1, 2025
    1.0
    Long line with a single woman on the desk who is clearly in her own bubble with no common sense! She was helping one person making a large number of money orders paying in cash, counting cents and dimes while twenty people waited! One attendant. And of course, it became my fault when I spoke up. Unprofessional. Horrible service. No other place not a bank, not a grocery store, not even the DMV abuses the customers' time worse than USPS. Time for this whole service to fold. Enough is enough!
  • AV
    Adam Vedder
    Nov 3, 2025
    5.0
    Rickki was so patient and helpful with a money order transaction. Thank you!
  • ID
    Isabelle D'Amico
    Nov 3, 2025
    5.0
    Ellie was very helpful with printing labels for my four packages today! Quick and reliable service, will use this post office in the future!
  • RM
    Rachael M.
    Dec 30, 2021
    3.0
    Please stop scanning packages as delivered when they’re not; makes me think my packages are stolen until they show up the next day. Unnecessary stress, time waste, and phone calls.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.