Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 500 Regis Ave! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.
Location
Hours
Reviews
1.9
165 reviews
5 stars
26
4 stars
6
3 stars
8
2 stars
9
1 star
116
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff described as rude, unhelpful, and dismissive.
Passport Services
Many customers reported issues with passport appointments being canceled last minute and poor handling of passport applications.
Mail Delivery Issues
Frequent complaints about lost mail, inconsistent delivery, and packages not being scanned or delivered properly.
Staffing Problems
Customers noted long wait times due to insufficient staff, with often only one clerk available during busy hours.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, overall experiences varied widely, indicating inconsistency in service quality.
- MRMichael Routh5 days ago1.0Has the Post Master even bothered to read these comments and try to fix this branch??? Wow. The employees at the front counter are rude, slow, and lazy. EVERY single time I visit this place, there is an issue. The passport employee is demeaning a customer. The other clerk approaches her job like it's an inconvenience. It's a crap show omg.
- RERon ENov 13, 20251.0I was there yesterday .The girl that waited on me was so RUDE . I Was in business 45 years and deal with the public. If a employee treated a customer like she did to me she would be fired.Location was on regis ave 15236.
- SOSimi OdetteOct 22, 20251.0I had the most unreal experience at this place. I had taken my family member for her passport appointment with her daughter, and honestly, the semi-tall, long-haired (with some gray) white lady with glasses who handles passports there was the most rude woman I’ve ever encountered in my life. I mean, how miserable can one be to act like that? I refuse to believe it. Unless there’s some ongoing mental struggle, one simply can’t act that uncivil. lol We arrived about 7–8 minutes late due to traffic. The appointment was from 3:45–4:15 PM, and we got there by 3:55, but had to wait in line for a few minutes too. She helped another person first, and when it was finally our turn, she shouted across the room, “You are 15 minutes late for your appointment!” so loudly. We had people staring at us and everything lol. I reminded her that it was a 3:45–4:15 appointment, and that we had already filled out all the forms and taken the passport photos ahead of time to save everyone’s time. After I said that, she just snapped, “Whip out your forms.” Then there was a man standing nearby waiting for his turn, and she suddenly yelled at him, “Go over there. I don’t want you peeking at someone’s personal information!” Her tone was unnecessarily harsh and loud and the poor guy just moved away looking uncomfortable. I honestly felt bad for him. I’m a soft and kind person, maybe that’s why she was a little nicer to me. Her version of “nice” was basically just not being loud or mean in tone LMAO. My dad told me she had been rude to him before too, just for being two minutes late. Anyway, in the end, we were only able to get one passport done; the child’s couldn’t be processed. We’ll be going to a different location for that because, truly, this woman seems deeply unhappy and could really use some loving-kindness and compassion training. It costs nothing to be a kind human. Disappointing!
- SSSarah SOct 17, 20251.0Mailed cremation remains from this post office and they are now lost in the mail for over 3 months. The clerk did not ship them in the correct packaging and I have learned that they were supposed to be marked as remains but were not. It's a nightmare. I made it clear what it was when it shipped. I'm beyond devestated.
- CFCheryl FriesSep 26, 20251.0Terrible post office i live in glassport told they are handling are mail now. Haven't seen a mail vehicle in a week. Excuse after excuse about no mail delivery and was not allowed to put a hold in mother's mail and I share a mailbox with her. Unacceptable to not receive mail
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the USPS location on 500 Regis Ave?
You can send mail, ship packages, purchase money orders, get Post Office boxes, apply for passports, buy gift cards, and more at the USPS on 500 Regis Ave.
Can I apply for a first-time passport at this Post Office?
Yes, thousands of USPS locations, including this one, accept first-time passport applications and can take your passport photo. You need to complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment online. Limited passport walk-in hours are offered at select locations.
What are the hours of operation for this USPS location?
The Post Office at 500 Regis Ave is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and then complete the setup in person at the Post Office.
Does this Post Office offer passport photo services, and what is the cost?
Yes, passport photo services are available by appointment. The fee for a passport photo at USPS is $15.
Are PO Box lobbies accessible after normal business hours?
Most USPS locations provide 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with the 500 Regis Ave Post Office for specific info.
What nearby places can I visit after my USPS trip for home improvement needs?
After visiting the Post Office, you can check out The Home Depot, Home Services at The Home Depot, or Meder's Home & Garden Showplace for home improvement and garden supplies nearby.
Where can I find truck rental services close to the USPS at 500 Regis Ave?
Penske Truck Rental and the Truck Rental Center at The Home Depot offer truck rental services conveniently nearby the Post Office location.
Are there healthcare services near the USPS location for quick access?
Nearby healthcare options include Olympus Infusions for home health care, UPMC Jefferson Regional Home Health, and Associates in Ophthalmology eye care clinics.