The UPS Store

4.3
514 reviews
Storefront of The UPS Store in Pittsburgh, PA

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0434 in Pittsburgh offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - McKnight-Siebert Shopping Center-5 Miles N Of Downtown Pittsburgh.

Details

  • DeliveryNot available
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
4885 Mc Knight Rd, Pittsburgh, PA
15237, United States

Hours

Reviews

4.3
514 reviews
5 stars
393
4 stars
26
3 stars
6
2 stars
16
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customer service is frequently praised, with many employees noted for their friendliness and willingness to help, although there are significant complaints about rudeness from some staff.

Efficiency

Customers appreciate the quick service and efficiency, often noting short wait times and smooth processes.

Mixed Experiences

While many reviews highlight positive experiences, there are notable instances of poor service and negative interactions, particularly with specific employees.

Pricing Issues

Several customers expressed dissatisfaction with pricing, particularly regarding charges for services like printing labels and using tape.

Store Environment

The store is generally described as clean and well-organized, but some customers reported issues with long lines and inconsistent service.
  • VA
    Vincent Anderson
    Nov 15, 2025
    5.0
    As of late, I have only had fantastic experiences at this UPS store. The cashiers are always so helpful, friendly, and always seem more than happy to help which I always appreciate.
  • NM
    Nat Max
    Nov 13, 2025
    5.0
    What a great experience at The UPS store. Love Leen help me solve a problem that I didn't know I had. She was very helpful. This was definitely a five-star UPS.
  • SS
    Sara Setzenfand
    Oct 8, 2025
    5.0
    I had an unnecessarily complicated Amazon return (multiple items that were split up into multiple return orders but all showed as the same item). TJ was so helpful in helping me figure out which items belonged with which return barcode to make sure I shipped the correct items back together. It took some time but he was happy to do it. I usually just go in and do Amazon returns on my own, but I’m happy to know they are willing and knowledgeable enough to help me if this would happen again.
  • SW
    Stephanie Wilkerson
    Sep 30, 2025
    5.0
    Excellent customer service. Loveleen went above and beyond helping me understand the instructions for my return.
  • EW
    Elaine Wagoner
    Sep 24, 2025
    5.0
    I’m incredibly appreciative of my experience at the UPS Store on McKnight. I had a last minute print order I needed done and called to ask some questions. Unfortunately I didn’t catch the name of the woman I initially spoke to but she was very pleasant and when I described what I needed (a bulletin printed in a smaller size, about four to a sheet) she suggested I email the store manager Teg. I emailed him and described what I needed and he called me back shortly after with suggestions (card stock instead of printer paper, to ensure the quality of the printing held up) and pricing for a same day job. I initially called them about an hour and a half before they closed… I was amazed at how kind and helpful they were. I was worried about the final product just because I wasn’t sure I had explained what I wanted very well, but the final product was beautiful and the manager’s suggestions and formatting help was spot-on. I was able to get what I needed before they closed for the evening and their help made a stressful situation turn out perfectly.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0434 in Pittsburgh offer?

The UPS Store #0434 provides packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.