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The UPS Store

3.9
(197 reviews)

Business Details

1735 E Carson St, Pittsburgh, PA
15203, United States
(412) 381-7755
https://locations.theupsstore.com/pa/pittsburgh/1735-e-carson-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1080 in Pittsburgh offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between 17th & 18th Streets Next To Delanie's Coffee.

Details

  • DeliveryNot available

Location

The UPS Store
1735 E Carson St, Pittsburgh, PA
15203, United States

Hours

Reviews

3.9
197 reviews
5 stars
134
4 stars
7
3 stars
3
2 stars
3
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of excellent and poor customer service experiences, with some staff being described as friendly and helpful, while others were reported as rude and unprofessional.

Efficiency

Customers noted that while some staff are efficient and quick, there are frequent complaints about long wait times and inefficiencies during busy periods.

Staff Knowledge

Many reviews highlight the staff's knowledge and willingness to assist with shipping and return processes, although there are instances of staff being unhelpful or dismissive.

Operational Issues

Several customers reported issues with store hours, including early closures and unavailability of services like notary, leading to frustration.
  • GT
    Grace Truth
    1 day ago
    1.0
    I rarely take the time to write a review. But my visit today warranted one. DO NOT USE THIS LOCATION. I saw the negative reviews and thought...maybe it won't be that bad. I was wrong. There is an older woman (50s-60s maybe) who has the worst attitude and Customer Service. Truly, I was enraged by her "know it all attitude", rudeness, inability to listen, and completely confusing a situation that didn't need to be that complicated. I ended up asking for my items back and leaving, shaking in anger, with a headache and still needing to go to another location. Save yourself a headache and go to Robinson. Even if it's out of the way, it's better than what I went through today. You've been warned.
  • TC
    Tia Christopher
    Feb 21, 2026
    5.0
    The team members know what they are doing, patiently explain and efficiently knock out long lines of customers
  • AP
    A P
    Feb 2, 2026
    5.0
    Just bought boxes. Kind and professional folks. The young woman with the long hair was so helpful and kind, and her coworkers were speedy. Will be back, didn't realize they were so awesome.
  • FA
    Facts AllDay
    Jan 21, 2026
    1.0
    Kathleen is rude. She didnt acknowledge me when I came in. First thing she said, "what do you need?!" I give her a second chance to use her customer service skills and I say, "Hello". She responds with, "What do you need!?" again. My response, "I need you to ship this box". She charged me for putting a sticker on the box, which has never happened before, either. EVERYTHING ISN'T QUANTITY BASED, QUALITY SHOULD ALWAYS BE FIRST PRIORITY.
  • SH
    Stephie Hunt
    Jan 17, 2026
    3.0
    Nice store but I have to wait behind 2 customers with a million returns that had no idea what their doing. Staff is really nice I just wish they knew how to get the wait time down when there more then 2 customers in the store. I went being the 3rd customers and then 6 more walked in behind me. Seems busy.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1080 in Pittsburgh offer?

The UPS Store #1080 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport photo services, and more.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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