The UPS Store

Reviews

• NM

  Nancy mama

  Feb 18, 2026
  5.0
  Service is fast
• TC

  tom corry

  Feb 14, 2026
  5.0
  excellent customer service! I recently sent a package from Pittsburgh Pennsylvania to Western Australia... the package never arrived at my friend's place there. I was told I had to go back to the location where I sent it from, and Ashley helped me through the whole process of filing my claim. Though I am unhappy with UPS for losing this package , being that it was very expensive to send to the other side of the planet , Ashley was very sympathetic to my situation and was very knowledgeable in the claim process... I do not know if the corporate bigwigs are going to approve my claim or not, but Ashley did everything in her power to assist me in the process. She totally rocks 🎸🎸🎸 I should note that the employee ,whose name I did not catch ,did everything correctly in the process of sending this package and should not be faulted ... the fault totally lies with the people who work for UPS in Australia.
• KW

  Ken Williams

  Feb 11, 2026
  5.0
  Staff very kind and helpful
• MH

  Marilyn hudack

  Jan 11, 2026
  1.0
  Refused to make a return label for me
• LD

  L D

  Jan 9, 2026
  1.0
  I have been coming to this UPS store for 10 years. I actually go out of my way to come to this UPS store because of their prompt service, professionalism, and they never lose my Amazon return packages. However, today I had the misfortune of meeting a woman behind the counter (wearing a Penguins hat), who was so visibly miserable and disgusted with every customer in line. She had commentary to say to everybody by the time they walked up to the counter. When I walked up and was doing four Amazon returns after waiting 20 minutes for them to process 3 customers, she was rolling her eyes, talking agitatedly to me, shaking her head, mumbling under her breath "some people," and slamming the scanner on the counter. I asked why she was slamming the counter with her scanner, and said she should be patient with us as we've been patient with them. This is a miserable woman who clearly does not like to be challenged on her disgusting behavior towards customers. She proceeded to go on a tirade about doing the best she can and how busy they are. When I asked her for her name, she said "I don't have one." So I at least got a picture of her. I'm not used to seeing this woman at this store, but she is a horrible representation of a normally amazing store. She does not need to be in customer service.

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