The UPS Store

Reviews

• JB

  Jeffrey Bigham

  Feb 17, 2026
  2.0
  if you come to identGO fingerprinting, because you want to volunteer with your kid's school or whatever, it's good to have recently watched the Seinfeld soup nazi episode so you know what to expect. there are particular rules, and the lady working the thing will send you home if you don't do them. some of the rules make no sense (apparently, my physical Apple credit card is Apple Pay, and they don't accept that!). no walk ins, even though they say they accept them online. but, she will get you right at your appointment, efficiently get you through the process, and if you meet all the requirements, it'll be done quickly. lol.
• S_

  Spencer _

  Feb 2, 2026
  5.0
  everyone seemed to be having a nice day when i visited, there were songs to be sung.. Lynchelle was great and helped out sending my package
• RZ

  Rachel Z

  Jan 28, 2026
  4.0
  Went to return an item. The employee boxed and taped it up and applied the shipping label. Didn’t have any issues in the store. I’m a little nervous after reading other negative reviews about items being stolen. I made sure to keep the packing receipt and shipping label. Hoping my item is returned safely.
• SG

  Sammio Gnome

  Jan 22, 2026
  5.0
  Very nice people
• LR

  La-Wrene Robinson

  Jan 9, 2026
  1.0
  Attention: Beware of the Oakland UPS Store I wanted to share my experience to help others. A couple of years ago, I turned in two iPhone 14 Pro Max phones at the Oakland UPS Store for an AT&T trade-in. Unfortunately, AT&T never received them, and I never got the discount. After contacting AT&T and reviewing the tracking information, it was clear the phones never left that Oakland store. My husband and I visited the store, presented the receipt, but the staff claimed it wasn’t valid. It was not their receipt 🤔 I’m said where else could we have gotten this receipt from…smh Fast forward two years later, I had two more phones to trade in after upgrading. This time, I used a different UPS location on the south side, and the phones arrived at AT&T within just a few days. This confirmed to me that there’s likely a pattern at the Oakland store. I’ve also seen similar complaints online, suggesting that phones frequently go missing there. They need to be investigated. I wish AT&T would choose a different shipper. So, my advice is to be cautious: if you need to send a phone for trade-in, consider a different UPS location or explore other options. I hope this helps others avoid the same issue.

Frequently Asked Questions About The UPS Store