The UPS Store

4.5
291 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3273 in Phoenixville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Maple Lawn Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
518 Kimberton Rd, Phoenixville, PA
19460, United States

Hours

Reviews

4.5
291 reviews
5 stars
246
4 stars
4
3 stars
5
2 stars
6
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, many customers praised the friendly and helpful staff, particularly highlighting individuals like Sylvia and Charlie for their exceptional service.

Efficiency

Customers frequently noted quick service and minimal wait times, with many expressing satisfaction with the speed of transactions.

Inconsistency

Some reviews pointed out inconsistent experiences, with a few customers reporting rude or unhelpful interactions, particularly with one specific employee.

Notary Services

Several customers expressed frustration regarding the availability and handling of notary services, indicating a need for clearer communication about service hours.

Pricing Transparency

There were complaints about unclear pricing and unexpected charges during shipping, suggesting a need for better communication regarding costs.
  • KH
    Kristie Hosfeld
    Nov 15, 2025
    5.0
    I had the best customer service from Nigel at Store Number 3273. He was so kind and detail oriented. He made it such a pleasant experience!
  • RS
    Rich S
    Oct 13, 2025
    2.0
    I'm a senior citizen and this location continuously pushes you to use the kiosk even though there's nobody on line. I guess it's easier for them to have the customer do it at the kiosk instead of them actually helping you. I will not be using this location any longer. Management should not allow this to happened. What ever happen to good customer service.
  • CM
    Colleen M
    Sep 29, 2025
    1.0
    Tried to get a paper notarized in the morning . I was told to come back between 2-4 (after worker looked over my document). I went back after 2 , and the notary looks at my paperwork and tells me I need to fill in the spaces that aren’t chosen. I explained to her that I marked the other boxes -therefore I do not want those sections marked off because it’s not necessary and informed her I was told exactly how to fill the form out by the provider. Notary then told me to bring it to my bank which has nothing to do with the documents?! I said “I’ll just use a different notary, can you tell me when the next one is in tomorrow?” Other worker says “we don’t know that until the previous day”. She then looks at her phone and says”I won’t know that until tomorrow “ So if you’re wanting a notary-be advised to check the day of to confirm someone is available.
  • DP
    David Perez
    Sep 6, 2025
    5.0
    Friendly and helpful 🙏
  • EC
    Erick Cruz
    Jul 22, 2025
    5.0
    Amazing service ! Sylvia Helped me get my papers printed and guided me to my next step on receiving my Passport on time. Thank you Sylvia

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3273 in Phoenixville offer?

The UPS Store #3273 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.