United States Postal Service

Reviews

• AF

  Anna Ford

  2 days ago
  1.0
  Postal workers were lack in their jobs. Just because they were frustrated, they took this out on customers by canceling appointments and talking with attitude
• YC

  Yazan Cotton

  Apr 16, 2026
  1.0
  Reporting the lady with the locs I need to send something off at 5:23 pm and she wouldn't even seal my letter. She had an outrageous attitude and got mad because I said I have first class envelopes at home and wanted to know how many stamps I would need to send it off she said it's 11.95. no matter what so I asked for a normal envelope snd stamp and she didn't even seal it. Very Unprofessional she doesn't even have a name tag on and I don't know her name. Receipt # 051139.. And what's sad is nothing is going to happen to this lady that's why she act like this.
• AA

  Aly

  Apr 15, 2026
  1.0
  VERY RUDE SERVICE BY NICOLE ON 4/15 AT 5:30PM! She was VERY rude and unprofessional since the moment I got there. Had an attitude then decided NOT to mail me letters. I will be contacting the city about this experience on top of her supervisior. The other employees also did not mail my letter and was told NOT to mail it by Nicole.
• AA

  aci25

  Apr 14, 2026
  1.0
  It is deeply concerning that the management of the Postal Services Office located on Arch Street has allowed such conditions to persist. First, the facility is not fully accessible to individuals with disabilities. The entrance door, made of wood, is extremely heavy and difficult to operate. This presents a serious safety risk, particularly for elderly individuals, as it could lead to injuries to the hands or arms. Accessibility should be a fundamental priority in any government facility, and this issue warrants immediate attention from management. Additionally, the level of professionalism demonstrated by the staff is highly inadequate. During my visits—each of which I try to avoid whenever possible, I have observed employees interacting with customers in an unprofessional manner. There is little to no acknowledgment of customers, and staff often engage in personal conversations while individuals are waiting in line. The overall environment reflects a lack of organization, discipline, and customer service standards. Furthermore, the physical condition of the facility is unacceptable. The flooring is in a state of disrepair, with visible cracks and small holes in multiple areas. These hazards pose a significant risk, especially for individuals with mobility challenges or visual impairments, as they increase the likelihood of trips and falls. Given these ongoing concerns, including poor customer service, an unwelcoming atmosphere, and unsafe facility conditions, I have decided to discontinue using this Postal Services Office.
• SP

  Stephanie Pagán

  Mar 28, 2026
  1.0
  I knew I shouldn’t have come here!!! If I could give it 0 stars I would. Do you know how hard it’s to book and appointment on a Saturday? I had to book my appointment 4 weeks in advance for nothing! I arrived on time for my appointment at 9am, waited for a couple minutes all for them to say no passport agent is available today. What? Are you kidding me? So what’s the point of making an appointment so in advance, for what? I’m sure you know that there are appointments scheduled in your system, there were others like me also with appointments and waiting…. I left so upset. Guess what? Had to make an appointment in NJ and of course will have to wait 4 more weeks. This place is at the reviews said, trash, DO NOT GO HERE you will waste your time! Hopefully I’ll have a better passport experience at my next appointment.

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