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Brand Certified

United States Postal Service

1.6
(286 reviews)

Business Details

2311 Cottman Ave, Philadelphia, PA
19149, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2311 Cottman Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2311 Cottman Ave, Philadelphia, PA
19149, United States

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday9:00 AM - 4:00 PM
SundayClosed

Reviews

1.6
286 reviews
5 stars
30
4 stars
7
3 stars
6
2 stars
9
1 star
234
  • TK
    Tah Ka
    3 days ago
    1.0
    This lady have been really rude to me. I came all the way from South Philadelphia , but she did this stuff for me. I had a very disappointing experience at this USPS location. There was a long line, and when I was called forward, she was rude and unhelpful. Instead of clearly explaining what I needed to do, she told me she couldn’t help and directed me to the caster AVE, without proper guidance. I had multiple return labels, and I was trying to understand the correct process, but she refused to assist and spoke in a disrespectful tone. She also appeared to treat other customers in a similar rude manner. Customer service should be professional and respectful, especially in a public service office. I hope management addresses this issue so future customers are treated better. When I was trying to print my label and stay on the line again, she was giving me warning, she was just keep saying I’m gonna call to security to take you out.
  • MK
    Marika Khukhua
    Apr 23, 2026
    1.0
    At this location, the Post Office opens and closes whenever they feel like it. The sign on the door says they open at 9:00 AM, but nobody actually opens the office until 11:00. They are supposed to close at 4:00 PM, yet they might shut the door right in your face as early as 3:00—simply because they feel like it. They’ll cut off the line and tell you they’re closed and cannot serve you. The service is terrible; I wouldn't recommend this place to anyone. I live nearby and have to come here constantly, but I have *never* actually received any service here.
  • JA
    Jan Antique
    Apr 21, 2026
    1.0
    They supposed to open at 9:00 am but people waited until 9:20 am still not open and seems they are not going to open till all people left then they work less and easier.
  • LL
    lauren
    Apr 18, 2026
    1.0
    The woman behind the counter just glared at me and I was waiting patiently. 11:00 am on a Saturday, had no interest in asking if I needed any help or being helpful. I basically got yelled at that they “didn’t have tape” I didn’t even know how to react. She was angry looking and nobody says hello to you, very uncomfortable feeling and this happens often. I don’t understand how this woman could even be employed she had a smirk and just sat there and never raised an arm or finger, was rude to the person she dealt with before me as well. Was wearing a head wrap…I can’t go back to this post office again and it was a mess in addition.
  • RM
    Ritariel Mayson
    Apr 4, 2026
    1.0
    Not that the management are reading or caring about their customers or anything. I am still going to write how unprofessional many staffers are at this location. They put the 9am, but it opens at 9:19 instead lol 😂. No smiles nothing. This is The United States of America 🇺🇸. I’m praying 🙏🏽 my rent goes in because she took it and said she’ll tape it for me.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified April 26, 2026Yext Knowledge Graph
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