Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 720 Arch St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
168 reviews
5 stars
39
4 stars
8
3 stars2
2 stars
8
1 star
111
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous reviews highlighted the rudeness and unprofessional behavior of the staff, with many customers feeling disrespected and uncomfortable during their visits.
Service Efficiency
Customers frequently reported long wait times and inefficiencies, particularly regarding passport services and general assistance, leading to frustration.
Mixed Experiences
While many reviews were negative, some customers did report positive interactions with specific staff members who provided helpful and friendly service.
Understaffing Issues
Several reviews mentioned that the location is often understaffed, contributing to long lines and delays in service.
Inconsistent Service
The quality of service varied significantly, with some customers experiencing helpful assistance while others faced dismissive and unhelpful attitudes.
- KMKirk Madsen4 days ago1.0Two staff members got into an argument with each other instead of serving the 9 people in line, then refused to refund a money order they sold 1 hour earlier.
- ASAllen SimmonsNov 13, 20255.0I DISAGREE WITH ALL NEGATIVE REVIEWS. MY EXPERIENCE WAS THE BEST. THANKS TO NYEEMAH AND NICOLE. THEY MADE MY EXPERIENCE OF GETTING MY PASSPORT GREAT. THEY WERE BOTH HELPFUL AND KIND AND PROFESSIONAL. I RECOMMEND THIS BRANCH HIGHLY.
- JMjessica mancusoOct 18, 20251.0Worst post office ever! The women are so rude here and you can tell they are miserable and they don’t want to be there! They scream and yell at customers as soon as you walk in and make the customers feel so uncomfortable
- BLbreanne lloydOct 16, 20251.0Rudest staff I’ve ever encountered.
- PMPatricia MillerSep 23, 20255.0I had no problems with service at this post office. I had a passport appointment first thing the Friday before a holiday weekend. Everything went smoothly and was submitted in a timely fashion. I even received my passport early.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 720 Arch St?
You can send mail, ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at the 720 Arch St Post Office.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can also take passport photos by appointment.
Do I need to schedule an appointment for passport services here?
Yes, most passport services require an appointment using the USPS online scheduler, although limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 720 Arch St?
Monday to Friday, it's open from 8:30 AM to 6:00 PM; Saturdays from 9:00 AM to 4:00 PM; closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve available PO Boxes online at the USPS website, then complete your setup in person at the Post Office.
Can I access my PO Box after normal lobby hours?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes; however, hours may vary, so it's best to check locally.
What nearby legal services are close to the 720 Arch St Post Office?
Several legal service providers are nearby, including Kairys Rudovsky Epstein, Pennsylvania Institutional Law Project, and the Law Offices of David Kaplan, which could be convenient if you need legal assistance after visiting the Post Office.
Are there any lounges or bars near the Post Office where I can relax after my visit?
Yes, the Reserve Lounge, Reserve Wine Bar & Lounge, and Luxe Lounge are nearby spots where you can unwind after your Post Office errands.
What historical locations are near the United States Postal Service at 720 Arch St?
Independence NHP, Edgar Allan Poe NHS & Thaddeus Kosciuszko NM is a nearby landmark and national park where you can explore historical sites before or after your Post Office visit.
How can local transportation options assist me in reaching the United States Postal Service at 720 Arch St?
The proximity to various legal and community services implies central location with accessible transit; nearby places such as the Parkade on 8th provide parking options, making it convenient to visit by car or public transit.