United States Postal Service

1.7
327 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2601 N 16th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2601 N 16th St, Philadelphia, PA
19132, United States

Hours

Reviews

1.7
327 reviews
5 stars
37
4 stars
12
3 stars
6
2 stars
17
1 star
255

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers report friendly and helpful service, while others describe rudeness and unprofessional behavior.

Delivery Issues

Numerous complaints about lost packages, incorrect delivery attempts, and delays in mail delivery.

Long Wait Times

Customers frequently mention long lines and slow service, often waiting over an hour for assistance.

Staffing Problems

Many reviews highlight understaffing as a major issue, leading to poor service and long wait times.

Community Impact

Some customers express appreciation for individual staff members who provide exceptional service, contrasting with the overall negative experiences.
  • AZ
    Amie Zheng
    Oct 30, 2025
    5.0
    This USPS location is great if you're looking to pick up or ship packages! I'm not sure what her name is but the lady who works there is always so friendly and very efficient with sending out or finding my packages for me. I've sent out many packages with this location and never had any issues. They even decorated the interior with beautiful Breast Cancer Awareness signs and streamers for October! Highly recommend if you need to mail something at an affordable price. Plenty of free street parking too.
  • DW
    daniel Williams
    Sep 8, 2025
    1.0
    Horrible.. always 1 person working the front counter, average time in line 20 min. And that's if you have 3 people in front of you.
  • VM
    Vanessa Monroe
    Aug 18, 2025
    1.0
    Says they close at 4:30 it’s 3:44pm and their closed 🫩
  • YY
    yvonne young
    Aug 12, 2025
    5.0
    Friendly and helpful
  • DB
    deborah benson
    Jul 28, 2025
    4.0
    My regular mail carrier is great but when he’s not on it other mail from different addresses in my box, I hope it get better is all. When I have to mail a package I go to the county to do personal things cause I know the office in my area is crowded.And I can’t stand too long

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.