Brand Certified
United States Postal Service
1.6(276 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
2311 Cottman Ave, Philadelphia, PA
19149, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2311 Cottman Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.6
276 reviews
5 stars
30
4 stars
6
3 stars
6
2 stars
9
1 star
225
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently poor customer service, with employees described as rude, unprofessional, and unhelpful.
Operational Hours
Customers frequently report that the post office does not adhere to its posted hours, often being closed when it should be open.
Staffing Issues
Many reviews indicate a need for more staff and better training, as current employees are often overwhelmed and unable to assist customers effectively.
Cleanliness and Environment
Several customers noted that the post office is dirty and unkempt, contributing to a negative experience.
- CCchris conleyFeb 25, 20261.0Three times I have been there during business hours and they are closed, without explanation. There was also the time they were "full' and wouldn't take my package after I waited in line for half an hour. And they are regularly out of stamps.
- ZQZ QFeb 21, 20262.0They definitely need to hire more staff and should have a strict training of the customer service.
- BCBesa Cani-DundaFeb 10, 20261.0This is the worst post office to go to. Employees are so rude, lazyyy and unprofessional. There were 3 clerks working inside the counter and they are telling people to use the kiosk if you have any returning labels or QR codes. What are you there for? Just to be Lazy and on their ear plugs. I just hate going there because of the lazy people who work there. Do better!
- JRJmt ResellerFeb 6, 20261.0this location no one there wants to do their job there are kids running around in the back Playing with other people’s packages I go to the counter. The lady is not doing nothing and she tells me to use the. Self service to drop off my packages and when she said that she act like she had a attitude why do you guys want to go to work but don’t want to do your full job, but you want your full paycheck Everyone at that location is absolutely horrible. They do not want to do their work at all. You can simply read the reviews and see no one is lying everyone at that location. Do not want to do their job and why are your kids playing with other peoples packages?????????
- JJJulia Balandina (Julilana2408)Jan 15, 20261.0This post office is a total embarrassment. The employees are doing absolutely NOTHING. Instead of working, they are laughing, chatting, dancing, and talking about complete nonsense while a line of 20 people is forced to stand there and listen to their garbage conversations. The main problem is a girl with multicolored dreadlocks and her colleague. They were the ones wasting time, joking around, and ignoring customers, while the line kept growing. Because of their incompetence, they turned away at least 5 people, claiming they “couldn’t help them.” If you can’t help customers, then why are you even employed here? These two clearly have no idea how to do their jobs and should be fired immediately. They are completely unprofessional and absolutely unfit to work with the public. I personally waited AN HOUR just to be told they couldn’t help me either and sent away. An hour wasted because of laziness and total incompetence. Everyone leaving this place was furious, irritated, and visibly angry. This is not customer service — it’s a joke. Management should be ashamed for allowing employees like this to represent the post office. DO NOT COME HERE unless you enjoy wasting your time and destroying your nerves. If you value your sanity, stay far away from this place.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 2311 Cottman Ave offer?
This Post Office offers mailing and shipping services, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a passport at this location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can also take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment using the online scheduler, though limited walk-in hours may be available at some locations.
How much does a passport photo cost at this Post Office?
The fee for a passport photo is currently $15.
Can I rent a PO Box at this Post Office?
Yes, you can rent a PO Box either online or in person by bringing two valid IDs and completing an application form.
What are the operating hours of this Post Office?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.
Is there 24/7 access to PO Boxes at this location?
Many USPS locations, including this one, often provide 24/7 lobby access to PO Boxes, but access hours may vary so check locally.
Which nearby healthcare facilities could I visit after stopping by the Post Office?
Oak Street Health Roosevelt Primary Care Clinic and Brewer Eye Associates are nearby health centers you can visit close to the Post Office.
What dining options are available near the United States Postal Service on Cottman Ave?
Nearby restaurants include Popeyes Louisiana Kitchen, KPOT Korean BBQ & Hot Pot, and Raising Cane's Chicken Fingers, great for a meal before or after your visit.
Are there any shopping centers or stores near this Post Office?
Yes, nearby stores include Champs Sports, JD Sports, Rainbow Shops, and LensCrafters for various shopping needs.
Brand Certified Facts from United States Postal Service
United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website