United States Postal Service

1.6
271 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2311 Cottman Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2311 Cottman Ave, Philadelphia, PA
19149, United States

Hours

Reviews

1.6
271 reviews
5 stars
30
4 stars
6
3 stars
6
2 stars
8
1 star
221

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, unhelpful, and unprofessional.

Operational Hours

Many customers reported that the post office frequently closes early or opens late, often not adhering to posted hours.

Staff Attitude

Several reviews mentioned a lack of respect and patience from staff, contributing to a negative customer experience.

Cleanliness and Organization

Customers noted that the post office was often dirty and poorly organized, with a lack of necessary supplies.
  • TB
    Tawfiq Bahri
    2 days ago
    1.0
    Go there at your own risk!
  • QF
    Quilli Family
    5 days ago
    1.0
    Worse services ever, they are doing their personal matters in front of customers, the girl in the counter was on thebphone and people was waiting on line, somebody asked forna specific stamp and she didn't care and say she will do it later , completely no respect for customer
  • BL
    Bethany Li
    Jan 3, 2026
    1.0
    Never opens on time. Hours 9am? I arrive at 9:36am and no one there. I once waited an hour before just so they can show up with Wawa coffee. Ridiculous.
  • LO
    Lucas Oh
    Dec 27, 2025
    1.0
    Don’t waste your time here. Worker just on phone calls and yells at us. I asked a question she just looked at us and continue talking to her phone. We had to get help from another customer.
  • WH
    W. Hope
    Dec 18, 2025
    1.0
    Go here at your own risk. Forget about prepaid drop-off. These guys work as fast as sloths.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.