United States Postal Service

2.9
159 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 228 S 40th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
228 S 40th St, Philadelphia, PA
19104, United States

Hours

Reviews

2.9
159 reviews
5 stars
56
4 stars
17
3 stars
8
2 stars
7
1 star
71

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of individual employees who provided excellent service.

Service Issues

Several reviews highlighted issues with service, including long wait times, understaffing, and problems with package handling and delivery.

Customer Experience

While some customers had positive experiences, others reported rude behavior from staff and a lack of assistance, leading to frustration.

Facility Conditions

The physical location received criticism for being small, poorly maintained, and lacking necessary packing materials.

Inconsistent Service

Customers noted that service quality varied significantly, with some visits resulting in excellent service while others were marked by incompetence and unhelpfulness.
  • HH
    H.A
    Nov 14, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ ⭐️ ⭐️⭐️⭐️⭐️ ⭐️ Kalina and Jessica at the 40th & Locust Post Office deserve all the love. I’m leaving this review because my 6-year-old daughter literally told me, “they’re really nice in there — and it smells good!” And she was right. They were warm, patient, and made the whole visit smooth and easy. You don’t get service like that everywhere. Huge shoutout to both of them for doing their job with heart.
  • MS
    Matthew Smith
    Oct 14, 2025
    5.0
    The friendliest, efficient staff.
  • DC
    Dagny Elise Carlsson
    Sep 12, 2025
    5.0
    I love this post office. The workers are friendly and knowledgeable and often will let me know a way to save money and ship things more efficiently. They will brighten your day!
  • AA
    A A
    Aug 18, 2025
    5.0
    Kind and helpful staff - it was pretty empty when I went (4:30 pm on a Monday), no line. The women I worked with was very friendly, answered all my questions with ease, and was even patient with me when I made a mistake on the touchscreen.
  • CC
    Christopher Carson
    Aug 6, 2025
    5.0
    Everyone here is always so helpful and friendly.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.