Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2001 E Willard St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
178 reviews
5 stars
53
4 stars
10
3 stars
3
2 stars
8
1 star
104
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays and issues with package deliveries, including lost packages and incorrect delivery notifications.
Customer Service
While some employees were praised for their friendliness and helpfulness, many reviews highlighted poor customer service, including rudeness and unresponsiveness.
Long Wait Times
Customers frequently complained about long wait times at the post office, often due to insufficient staff and only one service window being open.
Inconsistent Operations
The post office has been noted for inconsistent hours, including opening late and closing early, leading to frustration among customers.
Management Concerns
Several reviews pointed to poor management practices, including lack of accountability and inadequate staffing, contributing to overall dissatisfaction.
- GMGeniovel MaldonadoJul 30, 20251.0This post office should be shut down with how inconsistent they are . Don’t expect your mail when they claim it will arrive . Horrible customer service
- ELE LamarJul 23, 20251.0My package was sent to this location on July 12th. It’s now July 23rd and yall can’t find my package. I got a request # and they closed it saying “resolved”. Y’all never delivered my item and it’s lost in y'all system. This is crazy!
- JCJade ClarkJul 19, 20251.0I never recieve important mail They deliver when and what they want Informed delivery always saying what's coming but I never recieve it I even went there to figure out what the issue was and no one ever has any answers
- JAJames AlthouseJun 29, 20252.0This place is bad. If you need to use it, plan on a 45-minute or longer trip. They only ever have 2 windows open at the most. Some days, the line starts outside the building for services. Although the staff was friendly and welcoming when you made it to the window.
- CACarlos AguiluFeb 22, 20195.0No puedo creer que uno envía un paquete lo escanean para entrega y después desaparece nadie sabe dónde está , por favor dejen la vagancia póngase a trabajar que lo que uno envía o recibe es importante o tiene valor , yo sé que tienen mucho trabajo y el presidente no les quiere pagar pero el pueblo no tiene la culpa gracias por su atención y que pasen buen día .
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located?
The United States Postal Service is located at 2001 E Willard St, Philadelphia, PA 19134.
What are the operating hours of this Post Office?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and offers passport photo services by appointment.
Is an appointment needed for passport services at this location?
Yes, you will need to schedule an appointment for passport services using the online scheduler. Limited passport walk-in hours are available at select locations.
How can I get a PO Box at this Post Office?
You can apply for a PO Box online or in person at this Post Office. When applying in person, bring two valid forms of ID. To start online, visit the USPS website.
Are there nearby businesses where I can go before or after visiting the Post Office?
Nearby you can visit Tinco Inc, a furniture store, or Information Space, an art gallery and sporting goods store, to explore shopping options.
What entertainment venues are near this Post Office?
The Heart Ballroom Philly, Petite Rose, and thedevonmarquise are nearby event and concert venues you might consider visiting before or after your trip to the Post Office.
Are there any transportation-related facilities near the Post Office?
Yes, Post Office Richmond, another post office and transportation hub, is located nearby and may be useful for additional mailing or shipping services.
How can nearby businesses like U-Haul Neighborhood Dealer help me with moving or shipping needs?
U-Haul Neighborhood Dealer nearby offers truck rentals which can assist you with moving or transporting items that you might also be shipping via the Post Office.
What products and services can I find at this Post Office besides mailing and shipping?
Besides mail and package services, this Post Office offers money orders, Post Office boxes, passports, gift cards, and packing supplies.