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United States Postal Service

2.3
(113 reviews)

Business Details

1500 John F Kennedy Blvd, Philadelphia, PA
19102, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1500 John F Kennedy Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1500 John F Kennedy Blvd, Philadelphia, PA
19102, United States

Hours

Reviews

2.3
113 reviews
5 stars
24
4 stars
8
3 stars
11
2 stars
4
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individual employees for their excellent service.

Location Issues

Numerous reviews mentioned difficulties in finding the post office due to its underground location and lack of clear signage.

Operational Hours

Several customers reported that the post office frequently closes earlier than its posted hours, leading to frustration.

Cleanliness and Organization

Feedback indicated that the post office is often dirty and poorly organized, with some customers noting unsanitary conditions.

Staff Attitude

A significant number of reviews criticized the staff for being rude and unhelpful, with some customers feeling disrespected during their visits.
  • LC
    Liam Cooley
    Feb 19, 2026
    5.0
    Best post office in pennsylvania, maybe of the whole US
  • MR
    Michael Rutkowski
    Feb 13, 2026
    1.0
    Why have the posted hours as open until 5:30 when it closes before that?
  • CR
    Cicera Luênia Rodrigues
    Jan 22, 2026
    5.0
    My experience with the USPS was excellent. The office was empty and the attendant was super helpful. The advice I can share to improve everyone's experience is about the location. On Google Maps, the address is 1500 John F Kennedy Blvd c31, Philadelphia, PA 19102, but in reality, the office is located in the subway. The best entrance to find it quickly is at the City Hall subway entrance on the corner of John F and 15th St. (Go down the stairs, take the first left, and then the first right). I hope this helps.
  • EG
    Emily George
    Dec 17, 2025
    5.0
    This location has such great customer service! The only one I will go to in center city.
  • PL
    Peter LaBerge
    Dec 1, 2025
    5.0
    I've got to say, I rarely feel motivated to write a positive review about the USPS, but here we are. Preston is such a ray of light! I've come in multiple times and he's always super kind and friendly and helpful. I really appreciate it as a frequent customer! But also, no matter who's on duty, I've never had a bad experience at this location. And the lines are always WAY shorter (and no mean hat lady like at the 1234 Market location, lol). Anyway! A+ to Preston and the team here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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