Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1602 Frankford Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
1602 Frankford Ave, Philadelphia, PA
19125, United States
Hours
Reviews
2.2
169 reviews
5 stars
37
4 stars
7
3 stars
7
2 stars
13
1 star
105
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
The post office is frequently understaffed, leading to long wait times and inconsistent service.
Customer Service
Many customers reported rude and unhelpful staff, contributing to a negative experience.
Operational Reliability
The location often opens late or closes early, causing frustration among customers who rely on its posted hours.
Package Handling
There are numerous complaints about lost packages and poor handling of shipments, leading to customer dissatisfaction.
Mixed Experiences
While some customers had positive interactions with individual staff members, overall experiences vary widely.
- JMJanene MalinskiOct 6, 20251.0Never get my mail on time like my app tells me lost my checks and my packages is always lost or it is being delivered to another address and the mailman always on his phone and sometimes delivers three times at my house. It seems to me your just putting anyone in these job positions not one of them are responsible for quite some time. This post office needs to get it together and dig a little deeper when hiring.
- AAAngieOct 6, 20255.0I love this location. It is so convenient. The staff is helpful and friendly. Never really a long line. I do wish there was more parking but it's the city so it's understandable
- ANAnthony NguyenAug 16, 20255.0hi Player Unknown:P joe, Dom, mailman-man-man, hero yuy and that rock roy fokker :) the nicest and best-est - welcome to the P.A convention Center:)
- ECEthan CaswellAug 15, 20251.0I attempted to use this Post Office at 215 pm after the other one that was close by was closed at 1045 morning on a Tuesday. After waiting 15 minutes for somebody to come to the front counter and ringing the bell, someone finally came to the side window and said that the person who works the front desk was gone and she couldn't help me. It must be nice to work for the Post Office. You don't even have to be at work when you're scheduled to be
- JZJessica ZonJul 11, 20251.0I saw bad reviews for this place but it was closest to me proximity wise so I thought how bad could it be? I was wrong, it is worth going anywhere else. I get there at 4:15 there’s a line of people, the person who works there is no where to be found, wait, they come out, they’re very rude, and then tell me to fill something out, disappear again for about et 5-10 minutes and then come back and go “oh it’s international” we don’t do that after 4:30, it’s 4:36- the store closes at 5, I should have insisted on seeing the policy about conveniently not mailing my package after 4:30 - which it wouldn’t have been if they actually were working Extremely rude and do not want to actually do their job
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 1602 Frankford Ave?
You can send mail and ship packages, buy money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and most locations also provide passport photos. You should complete and print your application form beforehand.
Do I need an appointment for passport services at this Post Office?
Most locations require scheduling an appointment online for passport services, though some offer limited walk-in hours.
What are the operating hours of this Post Office?
Monday through Friday from 8:30 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sunday.
Can I get a PO Box at this Post Office and how do I reserve one?
Yes, you can get a PO Box here. You may reserve one online at the USPS website and then complete setup in person at this location.
Are there other postal service locations near 1602 Frankford Ave?
Yes, nearby postal service locations include the Joseph F Smith Kensington Station Post Office and another US Post Office close by, which can be alternatives for sending mail or parcel services.
What nearby services can I find close to this Post Office to support my errands?
Nearby you can find services such as PhillyWisper for internet and mobile phone needs, H&R Block for financial services and tax help, and Philadelphia City Locksmith for locksmith services.
Are there places near the Post Office where I can relax or eat after my visit?
Yes, close by you have Van Leeuwen Ice Cream for treats, Steap and Grind coffee shop, and several restaurants like honeygrow and Philly Style Bagels where you can dine or grab a quick bite.
How do customers get passport photos taken at this location?
Passport photo services require an appointment through the online scheduler at most USPS locations offering these services.
What is the cost to have a passport photo taken at USPS?
The current fee for a passport photo at USPS is $15.