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United States Postal Service

1.8
(248 reviews)

Business Details

1299 N 7th St, Philadelphia, PA
19122, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1299 N 7th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1299 N 7th St, Philadelphia, PA
19122, United States

Hours

Reviews

1.8
248 reviews
5 stars
35
4 stars
9
3 stars
9
2 stars
9
1 star
186

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages being marked as delivered but not actually received, leading to frustration and lost items.

Customer Service

Many reviews highlighted rude and unhelpful staff, with complaints about long wait times and lack of assistance.

Operational Problems

The post office frequently opens late, is understaffed, and has issues with their systems, causing delays and inefficiencies.

Mixed Experiences

While many customers had negative experiences, a few reported positive interactions with specific staff members.
  • DB
    darielys Baez
    Jan 20, 2026
    1.0
    By far the worst postal office I have dealt with. I have lost 3 packages already and only have been living in the area for 3 months. I submitted a change of address and have not been receiving any mail since then. One of my packages was marked “Picked up at post office at 7:21 PM” this is physically impossible because they literally close at 5:00 PM…. Mind you these were very expensive items. Good luck going on person and trying to get any help.
  • CR
    Ciani Robinson
    Jan 12, 2026
    1.0
    horrible .. i went in to get ship a package and get my QR code scanned and they declined my service.. no explanation
  • JS
    Jessica Storment
    Jan 5, 2026
    1.0
    Can’t even remember to put the parcel locker key into the right mail box…. Rocket science I guess. Good thing it’s only something extremely important….
  • KG
    Kara Goettner
    Dec 27, 2025
    1.0
    Nobody answers the phone. You have to listen to a minute and a half automated message before the phone ring and ring and rings and then hangs up because no one will answer the phone. No being placed on hold. No busy signal. Just a phone number to nothing. I went in person, no other customers in there, and was told she couldn’t help me but the person coming in at 10:30 could and will give me a call. I get no call so I try calling but of course that’s useless. And then the post office closed at 12. Shout out to Jay who delivers packages though. He goes above and beyond
  • MS
    Manny Shah
    Dec 17, 2025
    1.0
    They routinely misdeliver packages to wrong addresses, or claim packages as "delivered to a parcel locker" when your front door and mailbox are right on the sidewalk after you've been home all day following the tracking updates. That's code for we're late and not going to deliver your package on time so we'll lie about it being delivered. Chances of getting your package are more than likely nil.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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