United States Postal Service

1.8
247 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1299 N 7th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1299 N 7th St, Philadelphia, PA
19122, United States

Hours

Reviews

1.8
247 reviews
5 stars
35
4 stars
9
3 stars
9
2 stars
9
1 star
185

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages being marked as delivered but not actually received, leading to frustration and lost items.

Customer Service

Many reviews highlighted rude and unhelpful staff, with complaints about long wait times and lack of assistance.

Staffing Problems

Customers noted that the post office is often understaffed, resulting in long lines and slow service.

Operational Hours

There are frequent complaints about the post office not opening on time and taking unscheduled breaks during business hours.
  • CR
    Ciani Robinson
    1 day ago
    1.0
    horrible .. i went in to get ship a package and get my QR code scanned and they declined my service.. no explanation
  • JS
    Jessica Storment
    Jan 5, 2026
    1.0
    Can’t even remember to put the parcel locker key into the right mail box…. Rocket science I guess. Good thing it’s only something extremely important….
  • KG
    Kara Goettner
    Dec 27, 2025
    1.0
    Nobody answers the phone. You have to listen to a minute and a half automated message before the phone ring and ring and rings and then hangs up because no one will answer the phone. No being placed on hold. No busy signal. Just a phone number to nothing. I went in person, no other customers in there, and was told she couldn’t help me but the person coming in at 10:30 could and will give me a call. I get no call so I try calling but of course that’s useless. And then the post office closed at 12. Shout out to Jay who delivers packages though. He goes above and beyond
  • MS
    Manny Shah
    Dec 17, 2025
    1.0
    They routinely misdeliver packages to wrong addresses, or claim packages as "delivered to a parcel locker" when your front door and mailbox are right on the sidewalk after you've been home all day following the tracking updates. That's code for we're late and not going to deliver your package on time so we'll lie about it being delivered. Chances of getting your package are more than likely nil.
  • SG
    S G
    Sep 3, 2025
    5.0
    The people working at this post office are doing the best that they can with the limited resources they have. It seems like a lot of folks have forgotten that the USPS has been defunded while the population in this post office’s delivery area has exploded. There are good people working here and they are working hard. Recently there was a package I was supposed to receive over the weekend that didn’t come. So I went to the post office the next business day and was told it was being delivered that day. It still didn’t come, so I went back the next day. When Frances saw that I was back again, she really took ownership of the issue and after looking for a good 10 minutes, she had located the package! There is often a line at this post office but if you come during the day when there is a lull, which is basically between the morning opening rush and the lunch crowd and then again between lunch and closing time, they can assist you much better than they can when there is a long line.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.