United States Postal Service

1.8
244 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1299 N 7th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1299 N 7th St, Philadelphia, PA
19122, United States

Hours

Reviews

1.8
244 reviews
5 stars
35
4 stars
9
3 stars
9
2 stars
9
1 star
182

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages being marked as delivered but not actually received, leading to frustration and lost items.

Customer Service

Many reviews highlighted rude and unhelpful staff, with complaints about aggressive behavior and lack of assistance.

Long Wait Times

Customers frequently experienced long lines and slow service, often waiting for extended periods without adequate staffing.

Operational Problems

The post office was noted for inconsistent hours, including opening late and taking unscheduled breaks, causing further inconvenience.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with specific staff members, indicating some variability in service quality.
  • SG
    S G
    Sep 3, 2025
    5.0
    The people working at this post office are doing the best that they can with the limited resources they have. It seems like a lot of folks have forgotten that the USPS has been defunded while the population in this post office’s delivery area has exploded. There are good people working here and they are working hard. Recently there was a package I was supposed to receive over the weekend that didn’t come. So I went to the post office the next business day and was told it was being delivered that day. It still didn’t come, so I went back the next day. When Frances saw that I was back again, she really took ownership of the issue and after looking for a good 10 minutes, she had located the package! There is often a line at this post office but if you come during the day when there is a lull, which is basically between the morning opening rush and the lunch crowd and then again between lunch and closing time, they can assist you much better than they can when there is a long line.
  • MM
    M M
    Aug 19, 2025
    1.0
    My block hasn't gotten mail in almost 2 weeks.
  • CG
    Carol Gatti
    Aug 11, 2025
    1.0
    Having a lot of issue with getting my mail delivered from this location. Very frustrating because I am waiting for an important letter that was supposed to be delivered last week. Ugh!!!!
  • NS
    Nour Abo shousha
    Aug 6, 2025
    1.0
    Worst USPS ever , they like to leave the queue waiting for at least 10 mins for no reason !!
  • CC
    Carrisa Cocuzza
    Jul 3, 2025
    1.0
    Packages are marked delivered and they are never delivered. This has happened multiple times.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.