United States Postal Service

1.6
148 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1234 Market St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1234 Market St, Philadelphia, PA
19107, United States

Hours

Reviews

1.6
148 reviews
5 stars
15
4 stars
6
3 stars
7
2 stars
1
1 star
119

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, particularly a specific employee known as the 'hat lady', leading to a toxic customer experience.

Service Speed

Customers consistently reported long wait times and slow service, often exacerbated by understaffing and employees taking breaks during busy hours.

Operational Issues

The post office frequently closed unexpectedly during posted hours, causing frustration among customers who relied on its services.

Staffing Problems

Many reviews pointed out chronic understaffing, with only one employee available during peak times, leading to inadequate service.
  • EG
    Emily George
    Dec 17, 2025
    1.0
    Horrible service...only one person working during the busiest time of the year. I waited in line for over 15 minutes to only be told that they can not accept big packages. It is the holiday season....I see why this location has such bad reviews.
  • DB
    Danielle Broussard
    Dec 12, 2025
    1.0
    These geniuses lost my application for expedited passport renewal, including my old passport and the check for rush services, ruining travel plans and setting the whole process back MONTHS. Awful, totally incompetent, non-service. Avoid at all costs! Gov’t workers should get fired like the rest of us when they are perform like comatose clowns at their jobs.
  • VC
    Victor Hugo Merino Conde
    Dec 1, 2025
    5.0
    Always kind attention
  • MP
    Matthew R Pelton
    Sep 24, 2025
    1.0
    Supposed to open at 9. 2 employees visible inside office from window chatting behind the desk at 9:15. After making eye contact they make no attempt to open and continue talking.
  • AC
    A C
    Jul 23, 2024
    3.0
    I dropped off a package here to scan and ship out. It was never scanned and is still missing. Even though the lines are long, it's probably safest to watch the employee scan the package in front of you if you don't want to lose anything.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.