United States Postal Service

2.2
73 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 8232 Frankford Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8232 Frankford Ave, Philadelphia, PA
19136, United States

Hours

Reviews

2.2
73 reviews
5 stars
17
4 stars
5
3 stars
2
2 stars
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1 star
45
  • GL
    gilcinaldo lopes
    Jan 6, 2026
    1.0
    Review – United States Postal Service (USPS) Location: 8232 Frankford Ave Ste A, Philadelphia, PA 19136 During a visit to send a blanket, I noticed a few service-related issues that deserve attention and, if addressed, could significantly improve the customer experience. I want to clarify that this is not something abnormal or an attack on any individual employee. We are all human beings and constantly learning how to better interact with one another. However, there are procedural and functional issues that should be corrected. One specific concern was the employee’s interference with the service feedback screen. The decision to evaluate the service should be made solely by the customer. An employee should not touch the confirmation screen or select options on behalf of the customer, especially not automatically selecting a positive rating. Even if well-intentioned, this action interferes with the customer’s opinion and, ironically, results in a poor service experience. Additionally, when a customer chooses to receive a receipt by email, this option may no longer be available if the employee takes control of the screen before the customer completes the process. I do not believe this is entirely the fault of the employee, but rather an issue related to insufficient training provided by the company. Better guidance and training from management would easily resolve situations like this. I am sharing this feedback respectfully and constructively, as I believe small adjustments can greatly improve overall customer service.
  • AB
    Amber Bahamonde
    Dec 20, 2025
    5.0
    Super nice employees. Faster service, I’m always in and out asap.
  • BA
    Brooke Alexander-Bucher
    Oct 26, 2025
    2.0
    But the place is always filthy. And it makes it so hours.
  • CC
    Chris Christian
    Oct 18, 2025
    1.0
    Once again on a Saturday the post office is closed. People work hard all week and need to mail things on the weekend and every week that you come to this post office, right now it's Saturday morning 10:00 a.m., they are closed. They don't care about the citizens, this happens week after week for years.
  • HE
    Hannah Erica
    Oct 7, 2025
    5.0
    It was quiet there. I already had my mail ready and with stamps, so I didn't need any assistance. The parking lot has a weird hill on one side, but it's not a hindrance.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.