United States Postal Service

2.2
226 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 10380 Drummond Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10380 Drummond Rd, Philadelphia, PA
19154, United States

Hours

Reviews

2.2
226 reviews
5 stars
54
4 stars
9
3 stars
5
2 stars
10
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with complaints about long wait times and lack of assistance.

Efficiency

Numerous reviews highlighted slow service, with long lines and understaffing being common issues.

Positive Experiences

Some customers praised specific employees for their friendliness and helpfulness, particularly in passport services.

Mail Issues

There were multiple complaints about lost mail and packages, as well as delays in delivery.

Operational Hours

Customers expressed frustration over inconsistent opening times and the post office being closed unexpectedly.
  • SJ
    Sally Johnson
    Oct 14, 2025
    3.0
    In the 90’s this was the best post office quick and efficient. Today not so much, long lines slow uncaring employees. If you do not like your job just move on, maybe someone else can do better.
  • JV
    John Vuong
    Sep 24, 2025
    1.0
    People who work here hate their job. They make you feel like you’re bothering them
  • AR
    Anthony Rockett
    Sep 8, 2025
    5.0
    It's always a very positive and professional experience.
  • TM
    Tyler Mieczkowski
    Sep 6, 2025
    5.0
    No complaints. Dedicated passport photos counter is a HUGE plus
  • RR
    R
    Jul 31, 2025
    5.0
    I came in there on 7/28/25 to do my passports for myself. The female staff member who served me was very friendly and helpful, and answered all my questions in a friendly manner. I used a photoshoot there, and the staff was very attentive and took good photos. I dropped my car keys under the counter and she helped me find them back with a friendly smile and no signs of irritation. Unfortunately, I forgot to ask her name because I would have written it in my review, Because she helped me very well and the service was very impressive.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.