United States Postal Service

2.1
232 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10380 Drummond Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10380 Drummond Rd, Philadelphia, PA
19154, United States

Hours

Reviews

2.1
232 reviews
5 stars
54
4 stars
9
3 stars
6
2 stars
10
1 star
153

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with complaints about long wait times and lack of assistance.

Operational Issues

Frequent complaints about the post office closing early, not adhering to posted hours, and being understaffed, leading to long lines and delays.

Positive Experiences

Some customers highlighted positive interactions with specific staff members, noting friendly and helpful service during passport applications.

Mail Delivery Problems

Numerous reviews mentioned issues with lost mail, delayed packages, and problems with mail delivery, causing frustration among customers.
  • LT
    Lil P.R. Torres
    2 days ago
    1.0
    I can see why this Post Office averages 2 stars. By far one of the worst Post offices I've ever been to. Supervisor never got back to me concerning a package that was "supposedly" delivered at 9 o'clock at night. If your package comes up missing don't expect to much help.
  • WW
    woodjj
    Jan 5, 2026
    1.0
    This is the worst post office I think I've ever been to. Shows you how bad it is when the government runs things
  • DW
    Derek Watson
    Jan 2, 2026
    3.0
    Closing 10 minutes early on the First day back to work in 2026 & with Only a Couple Cars in the Parking Lot, isn't the Best Look. Still my Preferred Post Office, But pretty Disappointed right now.
  • SR
    Shameek Ransom
    Dec 24, 2025
    1.0
    I called to see what time they close the lady on the phone told me at 5pm but when I got there at 12:30pm they already were closed
  • MS
    Michael & Priscilla Sullivan
    Dec 18, 2025
    1.0
    Hands down the worse post office I’ve ever been to. “Open 9am” is an estimate, came a 930 doors lock and people lined up. Came back at 1130, 1 person working the counter, line of people to the door and 2 workers standing by watching. Shift supervisor should be fired for lack of competence and workers should be terminated for wasting tax payers money and time

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.