United States Postal Service

1.7
138 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 101 E Olney Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
101 E Olney Ave, Philadelphia, PA
19120, United States

Hours

Reviews

1.7
138 reviews
5 stars
16
4 stars
6
3 stars
1
2 stars
10
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude and unhelpful.

Hours of Operation

Customers frequently reported that the post office closes early or is randomly closed, causing frustration and inconvenience.

Delivery Issues

Many customers experienced problems with package deliveries, including lost packages and incorrect deliveries.

Staffing Problems

Reviews indicated that the location is often understaffed, leading to long wait times and inadequate service.

Mixed Experiences

While some customers praised individual staff members for their friendliness and efficiency, overall experiences were largely negative.
  • MM
    Miyoko
    Dec 23, 2025
    1.0
    Was expecting a call back from Chenise/Shanise about a package that was never sent to their location though the system says it was for pickup. Had to call customer service and report my package missing. Oh, and they don’t answer their phones. So you’re left in the dark through the process, thanks chaneese.
  • LD
    Los Digi
    Oct 16, 2025
    5.0
    Great place friendly service.
  • VM
    Valerie Minyard
    Sep 11, 2025
    1.0
    The post office at 101 Olney Ave. is the worst for customer service. First of all they are never open. I have gone there several times at 3 o'clock and they were closed. No sign, no excuse, nothing. Then when they are open, the staff needs to work on their customer service skills. I have to find a more reliable place to do my posting business
  • JJ
    Johnny
    Aug 16, 2025
    1.0
    Wrong closing time
  • EE
    eudora eudora
    Aug 15, 2025
    1.0
    effective service but the service hours are a joke. they are closed more than they're open, which is annoying when you're walking half mile in 100 degree heat!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.