United States Postal Service

1.7
137 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 101 E Olney Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
101 E Olney Ave, Philadelphia, PA
19120, United States

Hours

Reviews

1.7
137 reviews
5 stars
16
4 stars
6
3 stars
1
2 stars
10
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences of staff dismissing inquiries and providing poor service.

Hours of Operation

Numerous complaints about inconsistent hours, with the post office frequently closing early or being closed without notice, causing frustration for customers.

Delivery Issues

Customers experienced significant problems with package delivery, including lost packages, incorrect deliveries, and delays.

Staffing Problems

Reviews highlighted chronic understaffing, leading to long wait times and inadequate service during busy periods.

Mixed Experiences

While many reviews were negative, some customers noted positive interactions with specific staff members, indicating inconsistency in service quality.
  • CR
    C R
    Oct 16, 2025
    5.0
    Great place friendly service.
  • VM
    Valerie Minyard
    Sep 11, 2025
    1.0
    The post office at 101 Olney Ave. is the worst for customer service. First of all they are never open. I have gone there several times at 3 o'clock and they were closed. No sign, no excuse, nothing. Then when they are open, the staff needs to work on their customer service skills. I have to find a more reliable place to do my posting business
  • JJ
    Johnny
    Aug 16, 2025
    1.0
    Wrong closing time
  • EE
    eudora eudora
    Aug 15, 2025
    1.0
    effective service but the service hours are a joke. they are closed more than they're open, which is annoying when you're walking half mile in 100 degree heat!
  • CK
    Cheang Kamfu
    Aug 1, 2025
    1.0
    Randomly closed without any notices, worst place ever, they should hire more people to work

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.