United States Postal Service

2.0
187 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7232 Rising Sun Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7232 Rising Sun Ave, Philadelphia, PA
19111, United States

Hours

Reviews

2.0
187 reviews
5 stars
38
4 stars
7
3 stars
3
2 stars
10
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to a negative experience.

Staffing Issues

Frequent mentions of understaffing and long wait times, with only one or two employees available to handle a large volume of customers.

Operational Hours

Inconsistent opening and closing times, with reports of the post office not adhering to posted hours.

Appointment Management

Numerous complaints about canceled appointments and poor communication regarding services, particularly for passport applications.
  • SS
    Shebop
    Dec 23, 2025
    1.0
    The manger was nice
  • WD
    Wahiba Deflaoui
    Dec 15, 2025
    1.0
    If I could I give 0 star ⭐️ he took 2 months to found appointments for new passport. When I get there . I found a big big ligne . Only one guy working . I just need to asked him if I can wait or what I gonna do because I have appointment. He ignore me. He act like he didn’t see me at all . And when I asked him I didn’t even finish my question he said rescheduled rescheduled your appointment.
  • PS
    paula sanchez
    Dec 13, 2025
    1.0
    Horrible service, the staff that works there (which was only 2 guys) were frustrated talking about how a female manager dictates their break time and how she doesn’t have the right to do so. I waited 40 minutes in line for them to tell me that fingerprinting services are done by 2pm and that I had to go on another day. HORRIBLE SERVICE DON’T waste your time there.
  • PP
    Preston
    Dec 12, 2025
    1.0
    Closes whenever they feel like it
  • AO
    Adam O
    Oct 23, 2025
    5.0
    I have come to this location every now and then. Customer service is great, and I was helped selecting right mailing box. Thank you.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.