United States Postal Service

2.0
183 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 7232 Rising Sun Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7232 Rising Sun Ave, Philadelphia, PA
19111, United States

Hours

Reviews

2.0
183 reviews
5 stars
38
4 stars
7
3 stars
3
2 stars
10
1 star
125

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Staffing Issues

Many customers expressed frustration over understaffing, resulting in long wait times and inadequate service.

Operational Hours

The post office frequently opens late or closes early, causing inconvenience for customers who rely on posted hours.

Service Efficiency

Customers reported slow service and disorganization, particularly during busy periods, contributing to overall dissatisfaction.

Package Handling

There were complaints about lost or mishandled packages, with some customers experiencing significant issues with delivery.
  • AO
    Adam O
    Oct 23, 2025
    5.0
    I have come to this location every now and then. Customer service is great, and I was helped selecting right mailing box. Thank you.
  • QT
    Quadasha Toler
    Oct 14, 2025
    1.0
    If I could give 0 stars I would. 1 person is left to work alone for extended periods of time. Workers are extremely frustrated due to their lack of communication with customers. This location needs organization & motivated employees. Workers are moving extremely slow with obvious bad attitudes. This location staff needs retraining. Female staff working 10/14/25 morning shifts disrespecting customers stating how customers are getting on her nerves & how she will go off. Refusing customers based on application when many of the people here has a language barrier.
  • AN
    Abdoulaye Niangane
    Oct 2, 2025
    1.0
    The lady who works here is very disrespectful and doesn’t know how to talk to her clients. She is very rude and unprofessional.
  • EV
    Esther Villalobos
    Sep 24, 2025
    2.0
    I went to apply for a passport and the woman who handled it was rude, for me and other employees and was not at all a customer service person and professional. The woman who took the photos was professional and nice, so I'm giving it 2 stars for that.
  • WO
    Willow Orr
    Sep 3, 2025
    5.0
    The ladies who work here are incredible. This location needs more staff! Employ more people to work here. The wonderful employees are faced with an overwhelming amount customers yet keep their professionalism and so relaxed cool: these employees should be paid x5. I was astonished with how just 2 employees so gracefully processed and responded to the hoard of people in line.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.