United States Postal Service

Reviews

• DB

  David Bandle

  Dec 16, 2025
  1.0
  Constantly marks items as delivered even though they aren't. I've had to open a case against them every 6 months for years. If I could prevent someone from using USPS to ever send me anything I would. UPS and FedEx at least hold themselves accountable. The only benefit to using USPS is that I can go in person and yell at them to find my packages, which usually results in me getting handed it in the office. Do better
• XM

  Xtian de Medici

  Nov 17, 2025
  1.0
  The Worst Post Office Experience of My Life I’ve been coming to the 925 Dickinson Post Office for over 10 years without a single complaint, but today was hands down the worst experience of my LIFE. After waiting in line for 20 minutes (which I didn’t mind), things went downhill the moment I reached the counter. My package was clearly marked with giant “FRAGILE” stickers, yet the employee flipped it on its side like it weighed nothing. When we went through the standard “liquid, fragile, or perishable” questions, I asked about adding insurance. She told me there’s an automatic $100 included—great. But when I asked to add another $100, she insisted the next level was $500, raising my total from $14.95 to $31.00. I told her that couldn’t be right, but she wouldn’t budge. While I was deciding between the two prices, I took out cash, and she suddenly informed me, “Oh, we only accept credit cards.” I explained that I had waited 20 minutes and saw no signage anywhere indicating credit-card-only payments. Her response? “You could have come this morning—we open at 9.” What that had to do with anything, I have no idea. I went home to get my credit card and returned about 30 minutes later, only to find three customers waiting while the same employee was in the back loudly gossiping instead of helping people. I finally said, “Maybe you should be out here helping customers instead of being in the back room gossiping!” I decided to leave because I felt, after my horrific experience, I wouldn’t put it past her to purposefully damage my package! I walked all the way to the Snyder Ave. location, and the difference was night and day. I shipped my package using cash, added the extra $100 insurance with no problems, and was treated with basic courtesy—something the Dickinson location seems to lack entirely. If you want to wait in line for 15+ minutes with one rude employee at a location that has three windows, then the 925 Dickinson Post Office is for you. Otherwise, do yourself a favor and go elsewhere—Snyder Ave. is a much better option.
• HG

  Hannah Gough

  Nov 12, 2025
  5.0
  Staff at this office are have been patient, helpful, friendly and efficient every time I’ve visited. Never had anything less than a great experience at this location.
• DD

  Dana

  Oct 6, 2025
  1.0
  always out of money orders. unacceptable.
• LC

  Lauren Clifton

  Sep 10, 2018
  1.0
  Extremely rude staff, the woman at the counter cut me off multiple times as I was explaining that I had the tracking number she was asking for. Argued with me because I spoke to amazon's customer service who then directed me to the USPS phone line. "That is a 1-800 number that's not USPS you need to call here during our hours they're not helpful" (repeated multiple times over me while i was trying to talk). They were very helpful, actually, and very friendly, AND they were open on a sunday! They gave me the tracking number which the woman behind the counter only accepted after being very rude and condescending. Eventually got my textbook, but now I know I'll do everything in my power in the future to avoid USPS.

Frequently Asked Questions About United States Postal Service