United States Postal Service

2.0
96 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 900 N 19th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
900 N 19th St, Philadelphia, PA
19130, United States

Hours

Reviews

2.0
96 reviews
5 stars
17
4 stars
5
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6
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1 star
64
  • KC
    Kage Chaos
    Dec 31, 2025
    1.0
    Ordered a gaming desk from Amazon Dec 28th. It said it would arrive today Dec 31st. I called Amazon whom told me that delivery drivers may mark packages as delivered moments before it arrived. It did not arrive. Amazon wanted to call this location to get information for me but couldn't because it's 8pm on new years eve. Well it was marked as delivered to a parcel locker to which my apartment building doesn't have parcel lockers. No photos were provided. I received no email confirmation at all. Of course after checking the zip code for the delivery I pulled this location up (IT'S DOWN THE BLOCK FROM ME MIND YOU. THERE ISN'T AN EXCUSE YOU CAN GIVE ME FOR WHAT IS A 5 MINUTE WALK [pictures of proof provided]) and found that this is apparently common behavior from this location. I don't actually expect to get my package at this point. I almost expect them to pretend as though I am crazy when I go to ask about my stuff tomorrow... on the bright side I already spoke to Amazon. I will talk to them again so THEY can contact them before I show up because this is ridiculous.
  • PP
    Partus
    Nov 5, 2025
    1.0
    Absolutely terrible service. The woman working the window on 11/5/25 gave me one of the worst customer service experiences I've ever had. She answered the window on the phone having a personal call then proceeded to insult my intelligence when I told her my package was at that location. Avoid at all costs
  • AP
    Amanda Payne
    Oct 11, 2025
    1.0
    I went into this office and was told the only worker in there had just went on 30 minute break while waiting at least 10 other people showed and the 30 minute break turned into 45. It was awful so many customers and no one workinh
  • JE
    Jacqueline González Erazo
    Sep 4, 2025
    1.0
    I would be careful getting mail delivered from this USPS office. When they see anything of value they won't hesitate in marking the package as "received" when it's completely false. At first I thought it was a mistake from my part so I marked another package to be picked up at the office. They marked that one as "picked up" during a time the office was closed! And surprise they have no proof of delivery! No signature of anyone. They're supposed to get the ID of the person picking up the package. Everything indicates that the only person who could get a package without signing off during closed hours is a worker who stole it from the office.... When confronted they are very disrespectful and aggressive. I'll submit a former complaint higher up the chain but to avoid the hassle try using another carrier or another USPS if you can.
  • VB
    Valeria Bleistein
    Oct 9, 2019
    1.0
    I previously reported on packages never delivered from zip 19130 and packages sent to me here in 19130 that I never got. This review is about first class mail being dropped off at Fairmount post office at 19th and Fairmount (I actually go inside and drop it in the mail slot!) and not getting to its destination at all or three-four weeks later when it's addressed to a suburb 15 miles away. Since August 2019 and today (10/9/19) it has happened twice.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.