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Visit your local Post Office™ at 9925 Bustleton Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
9925 Bustleton Ave, Philadelphia, PA
19115, United States
Hours
Reviews
2.4
243 reviews
5 stars
66
4 stars
14
3 stars
10
2 stars
12
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several specific complaints about disrespectful behavior and lack of assistance.
Delivery Issues
Numerous reviews highlighted problems with mail delivery, including lost packages and delays, leading to frustration among customers.
Staff Performance
While some employees received praise for their friendliness and helpfulness, others were criticized for being lazy or unprofessional.
Long Wait Times
Customers frequently mentioned long lines and slow service, often due to insufficient staffing during busy hours.
Facility Conditions
The post office was described as dirty and poorly managed, with complaints about inconsistent hours and lack of organization.
- MNMichael NultyNov 13, 20251.0Arrived at the post office at 9:20 a.m. this morning. Doors are locked gates are down lakes are off 15 people online. They open at 9:00 a.m. just another of the many problems to add to the list of this branch.
- USUbaydulla SayfullayevNov 12, 20255.0Man kirganimda bayram kunlari ekan shuning uchun u yerdagi xizmatdan bexabarmiz.
- KDKatrina DeedsNov 8, 20251.0I NEVER RECEIVED ANY OF MY PACKAGES AND THEY LEAVE PACKAGES ON THE OUTSIDE OF THE POST OFFICE AND THE EMPLOYEES CUSTOMER SERVICE IS TERRIBLE VERY UNPROFESSIONAL 😠😡
- AJAmanda JastrzebskiNov 6, 20251.0I was waiting in line with my dad, we were next in line, I wasn’t anywhere near the person in front of me already being taken care of at the counter I was standing by the black stand to wait, and the lady with the head scarf walks all the way around to put the “please wait here to be served” sign right in front of me where I’m standing and tells me to wait behind the line with an attitude. That was completely unnecessary and rude. Then, when she was done with lady in front of me, she then says “next to whoever is ready”. You see me and my dad standing there, we are next not whoever is ready. She was so rude and that was completely uncalled for. If you’re gonna be miserable and act like that at your job you should not be working there. Also the one Russian guy or whatever he is is also extremely rude. I wanna say a couple months ago I had accidentally put the usps location address for a package to be delivered instead of my home address, it was a simple mistake, I called usps the day my package was supposed to be delivered to inform them of my mistake, I took full responsibility, and the guy calls me back with a whole attitude making me feel stupid and told me if it happened again my package would be put as lost. Everyone in this location is extremely rude for no reason and I know I’m not the only one who has dealt with those people working there. This location needs to hire new people that know how to treat customers and speak to them as human beings. I never had an attitude once with the lady today or the guy from months ago. Whoever is in charge of this location people consider a change of people who work there. Unacceptable behavior.
- DWDesiree WheelerOct 24, 20255.0GO to USPS! The employees are always friendly and its my go to! I go out of my way to visit this location!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service location on 9925 Bustleton Ave?
You can send mail and ship packages, get money orders, access Post Office boxes, apply for passports, purchase gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can usually take your passport photo as well. Please complete and print your application beforehand.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment online, though there are limited walk-in hours available at select locations.
What are the hours of operation for this Post Office?
Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sunday.
How can I rent a PO Box at this location?
You can reserve a PO Box online by visiting the USPS website, and then complete your setup in person at the Post Office.
Is 24/7 access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with this Post Office for exact lobby hours.
What is the cost of a passport photo at this USPS location?
The fee for a passport photo is currently $15.
How can nearby USPS Collection Point help me with deliveries?
The nearby USPS Collection Point provides convenient services such as mail collection and food delivery storage, making it easier to manage shipments close to the Post Office.
Are there other Post Offices near the United States Postal Service at 9925 Bustleton Ave?
Yes, there is a nearby US Post Office and a UPS Access Point location for additional mailing and shipping services.
What dining options are near the Post Office for grabbing a meal before or after my visit?
You can visit Zeps Pizza & Kabobs, Mike & Becky's Kitchen, or Pierogi Factory, all nearby restaurants offering a variety of meals.