Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 316 Market St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.5
127 reviews
5 stars
30
4 stars
17
3 stars
7
2 stars
9
1 star
64
What are people saying?
AI-generated from recent customer reviews
Limited Services
The post office primarily serves as a historical site with very limited mailing services, only allowing standard letters and small packages.
Customer Service
Many reviews highlight consistently rude and unhelpful staff, leading to poor customer experiences.
Inconsistent Hours
Customers frequently report that the post office is closed during posted business hours, causing frustration and wasted trips.
Tourist Attraction
While some visitors appreciate the historical significance, many feel it is more of a tourist spot than a functional post office.
Mixed Experiences
A few customers had positive interactions with friendly staff, but these were overshadowed by numerous negative experiences.
- CCCourtney CasoleNov 6, 20251.0I came to this USPS location earlier this week to mail my save the dates for my wedding and requested that they be hand cancelled. The postal worker was on the phone with a friend during the interaction and kept saying “okay, okay, yes,” while I was explaining what I needed. When I asked about payment for hand cancelling, she told me not to worry about it. Unfortunately, I later realized that none of my envelopes were actually hand cancelled. I’m disappointed, as I took the time to come in person specifically to ensure they were handled properly, and they were not.
- ADAlex DuffyOct 22, 20251.0Not a real post office. Just a tourist / museum spot.
- AKAlexa KentAug 27, 20253.0Not a full service post office, very much better off going somewhere else. There’s one on Arch St. If you’re a tourist I guess it’s fun to see. Other than that I wouldn’t waste time.
- JBJeremy Scott BonhamAug 8, 20255.0This is a Historical Landmark Post Office. Benjamin Franklins House is right next door. 👌 FLY a Kite With a Key. 🔑 and Visit his home while sending your mail. Buy a Postcard there while you're at it. I Went Here All The Time 2007-09 -Jeremy Bonham 2025
- LElisa edenJun 14, 20251.0I live in Philly on 3rd Street. I have been to this post office 4 times and had same experience each time with the same postal worker (female with very poor attitude). Consistently treated as if she's doing me a HUGE favor and that I'm an inconvenience to her phone call, etc. Today was no exception. I walked here in the rain to post something important prior to leaving the country on Monday AM. When I opened the door, she was on a phone call and snapped at me that she was closed. It was 1PM. Hours online say open til 5PM. "The sign on the door says closed at 1PM because of the protests". It was 1:09PM (and sign on door was curled closed because it was wet and rained on). I asked if she would sell me stamps so I could mail my envelope. "I said I'm CLOSED." Extremely rude. There are plenty of unemployed people who would appreciate her job and would likely be kinder to customers. I will always find another method for mailing my items from now on. I've given this 4 tries. Am sure my absence will make her very happy.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 316 Market St?
At 316 Market St, you can send mail, ship packages, obtain money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment through the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours for the United States Postal Service at 316 Market St?
The Post Office is open Monday through Saturday from 9:00 AM to 5:00 PM and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm, then complete the setup in person.
Is 24/7 access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary; please check with this location for exact times.
What is the cost to have a passport photo taken at this Post Office?
The current fee for a passport photo at USPS is $15.
Where is the United States Postal Service at 316 Market St located relative to nearby dining options?
It is close to several restaurants and lounges such as Three12 Sports Lounge, Panini's Trattoria, and Luna Cafe, great for dining before or after your visit.
How can nearby public places like the B Free Franklin Post Office and Fragments Of Franklin Court enhance my visit to the Post Office?
You can combine your postal visit with sightseeing at these historical museums nearby to enjoy local history and culture before or after your postal errands.
Are there convenient amenities near the United States Postal Service at 316 Market St for shoppers or clients needing professional services?
Nearby amenities include Queen Spa for beauty services, Suit Corner for menswear shopping, and Gate Consulting Group for business consulting needs.