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Brand Certified

United States Postal Service

2.3
(164 reviews)

Business Details

3005 Grays Ferry Ave, Philadelphia, PA
19146, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3005 Grays Ferry Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3005 Grays Ferry Ave, Philadelphia, PA
19146, United States

Hours

Reviews

2.3
164 reviews
5 stars
49
4 stars
3
3 stars
4
2 stars
7
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praise the friendliness and helpfulness of certain employees, others report rudeness and unprofessional behavior.

Operational Hours

Many customers express frustration over inconsistent and unreliable operating hours, often finding the post office closed during posted hours.

Delivery Issues

Numerous complaints about packages being misdelivered, marked as delivered when not, or not delivered at all, leading to significant customer dissatisfaction.

Staffing Problems

Reviews indicate chronic understaffing, resulting in long wait times and inadequate service during busy periods.
  • FJ
    F Was (JustinKase)
    1 day ago
    5.0
    This is my new post office! The Clerk Lisa, clerk number 13, was so friendly, professional and helpful that, I will always come back here! I'm knew to Philadelphia and just getting to know my neighborhood. I'm really glad that I found this little gem to make me feel at home.
  • AS
    Anna Soriano
    Feb 24, 2026
    5.0
    The always open on time and not a long time wait for service... a very pleasant environment
  • JJ
    Jade Jones
    Feb 11, 2026
    5.0
    The angel behind the counter! Perfect customer service and a gentle soul. Answered all of my stupid questions without judgement or attitude. Everytime I come she is always kind. I’m not sure her name but she is an older black woman with glasses.
  • FL
    Fern Loviscky
    Jan 21, 2026
    1.0
    Tried calling for an hour and a half about a package "held at post office" and no answer AN HOUR AND A HALF OF CALLING
  • EF
    Erica Furgiuele
    Dec 23, 2025
    5.0
    Great post office with friendly and efficient staff! (Also, I am not a bot.)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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