United States Postal Service

2.3
161 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3005 Grays Ferry Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3005 Grays Ferry Ave, Philadelphia, PA
19146, United States

Hours

Reviews

2.3
161 reviews
5 stars
46
4 stars
4
3 stars
4
2 stars
7
1 star
100

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and helpful, particularly mentioning specific employees like Lisa and Bryan.

Service Reliability

Numerous reviews highlighted issues with the post office's inconsistent hours and frequent closures, leading to customer frustration.

Customer Service Issues

Several customers reported rude or unhelpful interactions with staff, indicating a lack of professionalism in some cases.

Delivery Problems

A significant number of reviews mentioned issues with package deliveries, including misdeliveries and packages marked as delivered but not received.
  • EF
    Erica Furgiuele
    Dec 23, 2025
    5.0
    Great post office with friendly and efficient staff! (Also, I am not a bot.)
  • BJ
    Braden Jageman
    Nov 26, 2025
    1.0
    Marked a package as "delivered" but it was "delivered" to a parcel locker but not information was given for where this parcel locker was! It's effectively been lost in the mail but they can mark it delivered so it's more difficult for me to get a replacement/refund with the online ordering service I've used. It's sad to see an institution like the USPS turn in to a scam office...
  • DD
    Dina
    Sep 28, 2023
    5.0
    Lisa B. has such a welcoming spirit. She was very kind, courteous and helpful.
  • CY
    Christina Yesenofski
    Jan 5, 2018
    3.0
    This is no longer located here
  • ES
    Erik S
    Sep 30, 2015
    1.0
    Wrong tracking number written on the slip, and they don't answer the phone. There is literally no way for me to get my package.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.