United States Postal Service

2.0
124 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4431 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4431 Main St, Philadelphia, PA
19127, United States

Hours

Reviews

2.0
124 reviews
5 stars
21
4 stars
5
3 stars
8
2 stars
8
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and courtesy.

Operational Hours

Numerous reviews indicated that the post office frequently closes unexpectedly and does not adhere to posted business hours, causing frustration among customers.

Reliability

Customers expressed dissatisfaction with the reliability of services, including package delivery issues and inconsistent availability of supplies.

Staffing Issues

Several reviews noted that the location is often understaffed, leading to long wait times and inadequate service.

Mixed Experiences

While some customers reported positive interactions and improvements in service, the overall sentiment remains largely negative due to recurring issues.
  • NN
    NikW
    Nov 14, 2025
    2.0
    Unfriendly, sarcastic and hasty staff. Will continue to drive to Bala instead.
  • KF
    Kristian Falkon
    Oct 2, 2025
    5.0
    Clerk was polite and helpful
  • SO
    Stephanie ODonnell
    Sep 22, 2025
    1.0
    I went the other day and the man working the front desk was so rude. I asked for tape, he looked at me and asked for what? Um the package? What else would I need tape for? So rude I rather drive a little further and go to a different post office!
  • KW
    Kara Wilson
    Sep 15, 2025
    1.0
    Always closed unnoticed during stated business hours. For such a walkable town it’s really disappointing to have to drive to another location.
  • ED
    Elleen Dillon
    Sep 9, 2025
    1.0
    Hours online and “Full service” hours on the door are incorrect. Staff had a sharpied hand written note on a window inside the office area saying “no service until 9:30am”. The staff could be heard talking and laughing in a back room. Staff verbally refused to accept a pre-packaged shipment because it was 9:00am after checking the hours and coming into the office from an all-night shift at the hospital.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.