United States Postal Service

2.0
127 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4431 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4431 Main St, Philadelphia, PA
19127, United States

Hours

Reviews

2.0
127 reviews
5 stars
21
4 stars
6
3 stars
8
2 stars
8
1 star
84

What are people saying?

AI-generated from recent customer reviews

Inconsistent Hours

Customers frequently reported that the post office is not open during the posted business hours, often closing early or not opening at all.

Customer Service

Many reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Staffing Issues

Several customers noted that the location is often understaffed, leading to long wait times and inadequate service.

Mixed Experiences

While some customers had positive interactions with staff, many others expressed frustration with the overall service quality and reliability.
  • KK
    Kira
    Dec 29, 2025
    1.0
    It’s 12/29 and it’s supposed to be open at 8am. It’s more 8:58 and no one is here. Doors are locked and all of us are waiting outside. I took personal time off just to be here. A nice gentleman came out and said that he can take things that don’t require a receipt, but the cashier Has not arrived yet. He doesn’t know when maybe by nine or 930.
  • TT
    Tony
    Dec 22, 2025
    4.0
    I started using this post office several months ago and the service has always been professional, friendly and very helpful. They do seem to treat everyone else well also. I have experienced the inconsistent incorrect hours and service available. Hope that gets fixed. Otherwise, it’s a good location.
  • SG
    Sophia Guy
    Dec 20, 2025
    1.0
    If there was a -10, I would leave it. Went into the Main Street location this morning to purchase a few money orders only to be told by the MANAGER (how I know she was the Manager, she said it to everyone who approached the counter with attitude!), that because she did not have staff, the service was not available along with other persons asking for basic service. Somewhere that seems to be an issue with the current management at that location and reading reviews, proves it. Now as I recall, supervisors/managers should be fully trained for situations like this, not just to wear the title but to understand your role when you accepted it. If you would have smiled your way through the morning, heavens know what awaits you, in the future rather than show how disgruntled you were. Help me understand why these basic services were not afforded? To show the difference in management, SEPTA has numerous issues with both trains and detoured buses, due to the inclement weather. Guess who’s out there with the public helping to ease some problems, not all. A Manager! Never heard her say once, I’M THE MANAGER. And I can’t help you. Just doing her job.
  • KP
    Kristen P
    Nov 25, 2025
    1.0
    Business hours are until 4:30pm but the doors were locked by 3:55pm. Apparently the hours are arbitrary according to whether or not the workers feel like working
  • NN
    NikW
    Nov 14, 2025
    2.0
    Unfriendly, sarcastic and hasty staff. Will continue to drive to Bala instead.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.