United States Postal Service

1.8
196 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4410 Paul St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4410 Paul St, Philadelphia, PA
19124, United States

Hours

Reviews

1.8
196 reviews
5 stars
27
4 stars
8
3 stars
6
2 stars
11
1 star
144

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of assistance.

Long Wait Times

Many customers reported excessively long wait times due to insufficient staffing, often with only one clerk available to serve a large number of customers.

Delivery Issues

Frequent complaints about mail and package delivery problems, including lost packages and delays, were noted by multiple customers.

Cleanliness and Organization

While some customers mentioned that the inside of the post office was clean, others pointed out issues with the overall organization and cleanliness of the facility.

Mixed Experiences

A few customers reported positive interactions with specific staff members, indicating that experiences can vary significantly depending on who is serving.
  • TJ
    Tina Johnson
    Oct 20, 2025
    1.0
    Not receiving my mail. Made numerous attempts to find out why. No answers
  • EE
    Email
    Sep 27, 2025
    1.0
    Absolutely horrible. They have one clerk and on the weekends the line is out the door and has their radio blasting and the clerk is very rude and lazy. People here cut in front of the line and are rude and nasty. This whole place needs to close or have a proper management fix this place.
  • CC
    Coolspongeboby1379
    Sep 3, 2025
    1.0
    USPS is so irritating because I was unable to pick up my package that I payed for without an ID. Last time I picked up a package they never asked an ID. I have to put so much effort just to get my stuff also they lied about the redelivery. I really hate USPS so much....
  • JB
    Jose Baez
    Aug 22, 2025
    2.0
    The service of this post office is one of the worst in Philadelphia because my mailing address is correct and the bank has told me, “That my mail has been returned to them because the post office wasn’t able to deliver it!!!” My former employer, the President of the United States is able to perform better than this post office even blind folded One day a few weeks ago, the post office delivered a box to my house that belonged to another house in another street with the same house number of my house Individuals in my neighborhood are having problems with the post office that delivers mail in 19124 because they’re not receiving their mail because is been left somewhere else The carriers pay more attention to their cellphones than the work they supposed to perform and I am not receiving my bank statements because the damn post office can’t do its own job What good is to have the post office if it can’t function properly?
  • OM
    Oluwafemi Mora
    Aug 9, 2025
    2.0
    The place in the inside, was clean, but outside in the parking lot is horrible, the cashier (only 1 on a weekend) cero (0) customer service. She went inside and took very long, when she came out she was on her cell phone all the time. I could see her screen and she was on FaceTime with someone.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.