United States Postal Service

2.2
170 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 622 S 4th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
622 S 4th St, Philadelphia, PA
19147, United States

Hours

Reviews

2.2
170 reviews
5 stars
42
4 stars
6
3 stars
4
2 stars
5
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with some customers reporting personal insults and a lack of professionalism.

Inconsistent Hours

Many customers experienced frustration due to the post office being closed during posted hours, leading to wasted trips and canceled appointments.

Staffing Issues

Frequent mentions of understaffing resulted in long wait times and inadequate service, with only one clerk available during busy periods.

Mixed Experiences

While some customers praised specific employees for their helpfulness, overall experiences varied widely, with many expressing dissatisfaction.

Facility Condition

The physical state of the post office was criticized, with reports of uncleanliness and disorganization contributing to a negative impression.
  • KB
    Kristyn Bennett
    Nov 10, 2025
    5.0
    Best service from any USPS in the area
  • DG
    Dawg GG
    Sep 2, 2025
    1.0
    Don’t dare try to make them do their job! They’ll treat u like your the worst person ever lol terrible customer service
  • CD
    cameron derobbio
    Aug 8, 2025
    1.0
    Worst distribution center ever, its saying my package is coming today, yet its stuck in this facility, its making me never wanna order a package again if I know that itll go through here
  • RB
    rosa boucellam
    Jun 24, 2025
    1.0
    I had an extremely upsetting in-person experience at 622 s 4th st on June 24th. The employee I dealt with was not only unhelpful but shockingly rude going so far as to call me ugly during the interaction. This kind of personal insult is completely unacceptable and unprofessional. I expected basic respect, not humiliation. I’ll be reporting this to USPS Consumer Affairs and hope action is taken. No one should be treated like this.
  • WS
    William Stults
    Jun 23, 2025
    1.0
    Maria does her job and is a great employee at USPS, and is frankly doing way too much for one person. The other lady that works here sits and scrolls on her phone all day and is rude to customers while barely doing anything. We asked if we could check in our packages with labels as to not leave them on the counter and she rudely said I ain’t doing that so leave it or not, and kept scrolling on her phone like always. Absolute disgrace, she needs to help her colleague and do her job.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.