United States Postal Service

2.4
150 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 58 Snyder Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
58 Snyder Ave, Philadelphia, PA
19148, United States

Hours

Reviews

2.4
150 reviews
5 stars
40
4 stars
9
3 stars
5
2 stars
6
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific complaints about an employee named Natasha who consistently displayed a poor attitude.

Operational Issues

Frequent complaints about the location being closed during posted hours, leading to frustration among customers with appointments.

Mixed Experiences

While some customers had positive interactions with specific employees, many others described their experiences as unprofessional and inefficient.

Long Wait Times

Customers frequently mentioned long wait times and slow service, often due to understaffing.

Passport Services

Numerous reviews highlighted issues with passport appointment management, including cancellations and lack of staff availability.
  • XM
    Xtian de Medici
    Nov 17, 2025
    5.0
    A Truly Outstanding Post Office Experience After an incredibly frustrating experience at the Dickinson location, I walked over to the Snyder Ave Post Office, and I am SO glad I did. The difference was a complete 360° turnaround. The moment I walked in, I felt relieved. My wait time was only 1 minute. The line moved efficiently, the staff was attentive, and—most importantly—they were actually present at the counter helping customers instead of hiding in the back. What a concept! I was able to ship my package using cash with zero issues, something I was told was “not possible” at my usual location. When I asked about adding extra insurance, the process was simple, clear, and handled with complete professionalism. No confusion, no attitude, no unnecessary price jumps—just straightforward service the way it should be. The employee who helped me was friendly, patient, and made the transaction quick and easy. It honestly restored my faith in what a post office experience can be. If you’re looking for a post office where the staff is courteous, efficient, and actually helpful, skip Dickinson entirely and head straight to Snyder Ave. They get it right every single time. Highly recommended!
  • CP
    Carlos Perez
    Oct 21, 2025
    1.0
    La mujer que estaba atendiendo. No me quiso atender ppaqie no ablo inglés. Le pose mi tradoctor tampoco me quiso atender. Que necesito llevar una persona qur able inglés
  • RT
    Robinson Tran
    Oct 14, 2025
    5.0
    This place is fine. I don't understand all the bad reviews. Rented a PO box with street addressing. Pretty painless process. Granted I couldn't process the application on site which seemed strange at first. Otherwise the folks at the counter were quite pleasant.
  • KK
    Krystique
    Sep 9, 2025
    3.0
    Good evening Google Family. I visited to purchase one stamp to mail Lee's birthday card. HIs birthday is September 17th. He will be 35 years of age. Time is flying!!! Good experience here. Good night Family.
  • BA
    Braden Alsnauer
    Sep 9, 2025
    1.0
    I watched two women working here basically refuse to help someone who clearly didn’t understand how the process works. English is not his first language. And they laughed at him. It was extremely sad.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.