Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5011 Sansom St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.0
134 reviews
5 stars
24
4 stars
7
3 stars
3
2 stars
11
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, many reported poor customer service experiences, including rudeness and lack of assistance.
Delivery Issues
Numerous complaints were made about unreliable package deliveries, including packages marked as delivered but not received, and inconsistent delivery attempts.
Staffing Problems
Customers frequently noted that the post office is understaffed, leading to long wait times and inadequate service during busy periods.
Management Concerns
Several reviews highlighted dissatisfaction with management, citing poor oversight and a lack of accountability for delivery issues and customer complaints.
Mixed Experiences
While some customers had positive interactions and found the service satisfactory, the overall sentiment was largely negative, with many expressing frustration over repeated issues.
- LBLatisha BlairNov 16, 20251.0There mail person lied and send they delivered my package and I never got it how you deliver it at 11:12 but didn’t put mail in my box til 2:43 I have cameras
- RBRegina BattleNov 13, 20251.0I WANT TO SAY HOW I FEEL BUT I'M TRYING TO GET INTO HEAVEN 🙏🙏🙏
- LBLauren BaerOct 14, 20255.0I went in this morning to get information about how to open a post office box and set up change of address. The postal worker was very friendly, helpful, patient and thorough in answering my questions. I appreciated the excellent service thank you.
- MKMorgan Lee KestnerOct 2, 20255.0The staff is friendly, thorough, and knowledgable! Thanks for helping me get a INTL package to my friend.
- PFPark FrostAug 6, 20251.0not one but two clerks sitting behind glass in an empty post office so engrossed in their phones they ignore me. “hello? hello? can i drop off this package?” better than other post offices with long lines but … not great.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 5011 Sansom St?
This USPS location offers mailing and shipping services, money orders, Post Office boxes, passport application acceptance and photo services, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and can take passport photos by appointment.
Is it necessary to book an appointment for passport services at this location?
Yes, most passport services require scheduling an appointment online, though limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 5011 Sansom St?
The Post Office is open Monday through Friday from 9:30 AM to 5:00 PM, and Saturday from 9:30 AM to 12:00 PM. It is closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online at the USPS website, then complete your setup in person at this location.
Can I access my PO Box after the usual business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Please check with this Post Office for specific lobby hours.
Are there any nearby coffee shops to visit after your Post Office errands?
Yes, Mxl Cafe and Out West are nearby coffee shops where customers can relax or grab a drink after visiting the Post Office.
What other community services are close to the United States Postal Service at 5011 Sansom St?
Nearby you'll find the West Philadelphia YMCA for sports and recreation, Paul Robeson House museum for history, and the West Philadelphia Cultural Alliance art gallery.
Are there nearby places for dining or socializing near the Post Office?
Yes, close to the Post Office there is Pizza Hut and Sammy's Sports Bar for dining and socializing after your visit.
How can nearby transit or community locations help me when visiting this USPS location?
Nearby community centers, cafes, and public places like the Paul Robeson House and Mxl Cafe make planning your visit convenient for errands and breaks in the area.